{"id":1174003,"url":"https://alion.io/job/iceye-customer-excellence-specialist-3","title":"Customer Excellence Specialist","company":{"id":17599,"name":"ICEYE","domain":"iceye.com","url":"https://alion.io/company/iceyefi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":33,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Hardware","role_family":"Hardware","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T09:18:49Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T19:54:28Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":36},"description":"Customer Excellence Specialist\nLocation: Seoul, Korea OR Singapore OR New Delhi, India\n\nDepartment: Customer Excellence - Data\n\nReports to: Customer Excellence Manager\n\nEmployment type: Permanent\n\nWork model: Hybrid (shift-based including 1 weekend shift per month, no night shifts)\n\nEmployment is subject to applicable security screening (incl. SUPO, where required).\n\nWhy this role matters\nDeliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.\nAs a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.\nWho We Are\nICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time - even through clouds or darkness - to help commercial and government partners make data-driven decisions.\nOur satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.\nHeadquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.\nYour day-to-day responsibilities\nRegular Customer Excellence Responsibilities\nOrder Management:\nOversee the entire order process, from submission to the delivery of the final product.\n\nPrepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.\n\nSatellite Resource Planning:\nPlan satellite resources for capturing Synthetic Aperture Radar (SAR) images.\n\nPerform SAR image quality control to maintain high standards.\n\nCustomer Interaction:\nResolve customer inquiries and complaints promptly.\n\nCollaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.\n\nServe as a vital interface between clients and ICEYE, ensuring effective communication and interaction.\n\nProcess Improvement:\nContribute to the enhancement of existing processes and documentation.\n\nReport to management on key performance metrics and anomalies.\n\nProduct Knowledge:\nMaintain a thorough understanding of the company’s products, support, and services.\n\nGovernmental and Commercial Contracts:\nServe as the point of contact for APAC governmental contracts and commercial clients.\n\nConduct feasibility studies and effectively communicate results to customers.\n\nRelationship Building:\nBuild and maintain trusted relationships with customers, serving as a key contact for order-related queries.\n\nTraining and Progress Monitoring:\nCoordinate and conduct service training for both internal and external customers.\n\nMonitor order progress closely, proactively identifying and resolving potential issues\n\nReporting:\nSatisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).\n\nRequirements\nMust haves:\nProven experience in customer excellence or account management roles.\n\nStrong analytical and problem-solving skills with attention to detail.\n\nBachelor's degree or practical experience in geography, remote sensing, or aerospace domains.\n\nExcellent verbal and written communication in English and Hindi/Mandarin/Korean (depending on the location).\n\nKey Competences\nIntellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication.\n\nPassion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment.\n\nOwnership & Action: Takes accountability for order performance and customer satisfaction.\n\nTeam Player: Collaborates effectively with global colleagues and cross-functional teams.\n\nIntegrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.\n\nApplication Process\nTA Screen Interview\n\nHM interview\n\nTask Stage\n\nTask-based interview\n\nFinal Interview\n\nWorking at ICEYE\nAt ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.\nHow We Work (Our Values)\nMake the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.\nBe curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.\n\nSee the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.\n\nDrive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.\n\nAct as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.\n\nHave fun: What we do matters-and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.\n\nBenefits\nOur benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.\nOur Commitment to Diversity, Equity, and Inclusion\nWe want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.\nWe’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us-we’ll do our best to help.\nApply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com.","description_format":"text","description_chars":6731,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Hindi","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Satellite Manufacturing","Earth Observation"],"lifecycle":[{"event":"open","at":"2026-09-24T10:14:36Z"},{"event":"close","at":"2026-09-25T06:38:18Z"},{"event":"reopen","at":"2026-10-23T10:52:49Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.561,"p_room":0.9,"age_days":36,"expected_fill_days":54,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/iceye-customer-excellence-specialist-3","json_url":"https://alion.io/job/iceye-customer-excellence-specialist-3.json","meta":{"generated_at":"2026-10-31T21:11:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17599},"rest":"https://alion.io/mcp/rest/get_company?id=17599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficeye-customer-excellence-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficeye-customer-excellence-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficeye-customer-excellence-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iceye-customer-excellence-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficeye-customer-excellence-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1174003}},{"tool":"search_jobs","arguments":{"company":"iceye.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1174003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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