{"id":2191886,"url":"https://alion.io/job/icf-application-support-analyst-aos-application-services-hybrid","title":"Application Support Analyst, AOS Application Services (HYBRID)","company":{"id":2632,"name":"ICF","domain":"icf.com","url":"https://alion.io/company/icf","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0.059,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":73770,"max":125408,"currency":"USD","period":"year","gross":null,"usd_annual":125408},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-09T18:14:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T07:42:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ICF is seeking an Application Support Analyst to join the Administrative Operations & Systems (AOS) Application Services team. This role supports a growing portfolio of enterprise applications and operational components used across procurement, supplier management, workplace services, risk, compliance, service management, governance, and project enablement. As part of the Application Operations discipline, the analyst will help run and improve reliable application services by triaging incidents and requests, administering approved access and configuration changes, supporting testing and release verification, maintaining knowledge resources, and helping users successfully adopt AOS platforms.\nWhat You Will Do\nTriage, resolve, and document user incidents, service requests, and operational questions across assigned AOS applications and platforms.\nProvide timely customer communication, track service-level commitments, monitor aging items, and escalate issues when additional technical, vendor, or business input is required.\nProvision users, maintain approved roles and access, support periodic access reviews, and help preserve appropriate control evidence.\nExecute routine configuration updates, operational checks, data validations, and workflow troubleshooting in accordance with approved standards and change processes.\nSupport user acceptance testing, regression testing, production validation, and release verification for application changes, vendor fixes, and platform updates.\nEscalate defects with complete diagnostic information, including business impact, replication steps, screenshots or examples, affected users, and related configuration details.\nCreate and maintain SOPs, job aids, FAQs, knowledge articles, and release communications that improve first-contact resolution and reduce recurring support demand.\nDeliver user enablement through onboarding support, training materials, office hours, and targeted guidance for common issues and process changes.\nIdentify recurring incidents, knowledge gaps, access issues, process breakdowns, and improvement opportunities; partner with stakeholders to address root causes.\nCollaborate with Product Management, Reporting & Analytics, business process owners, IT, vendors, and end users to stabilize services and support measurable improvements in adoption, reliability, and user satisfaction.\nBasic Qualifications\nBachelor’s degree in information systems, business administration, operations, supply chain, finance, or a related field; additional years of relevant experience may be considered in lieu of a degree.\n2+ years of experience in application support, business systems administration, service desk operations, procurement operations, supplier enablement, workflow administration, or a related operational support role.\nExperience using ticketing, service management, issue tracking, or workflow tools to document work, manage queues, track aging items, and communicate status.\nExperience supporting end users, troubleshooting functional issues, documenting processes, and coordinating with technical teams, vendors, or business stakeholders.\nStrong attention to detail, organizational discipline, written communication skills, and ability to manage multiple priorities in a service-oriented environment.\nPreferred Qualification s\nExperience supporting procurement, supplier management, contract management, travel, facilities, safety, risk, compliance, service management, or enterprise workflow platforms.\nExperience with user provisioning, role-based access, audit evidence, controls, and operational compliance activities.\nExperience supporting UAT, regression testing, release readiness, production validation, or vendor defect verification.\nExperience creating SOPs, job aids, FAQs, knowledge articles, training materials, or user communications.\nFamiliarity with tools or concepts such as Azure DevOps, Modern Requirements, Power BI, service catalogs, report catalogs, or ITIL-aligned service management practices.\nWhat You Bring\nA service-first mindset and the ability to communicate clearly with users, business partners, technical teams, and vendors.\nStrong analytical and troubleshooting skills, including the ability to isolate issues, ask effective diagnostic questions, and document complete findings.\nProcess discipline, follow-through, and comfort working within defined intake, escalation, access, testing, and change management procedures.\nCuriosity and continuous improvement orientation, with a willingness to identify recurring issues and help improve runbooks, controls, and knowledge quality.\nAbility to work independently while staying aligned to team priorities, service commitments, and the broader AOS operating model.\nSuccess in This Rol e\nIncidents and requests are resolved or escalated within agreed service expectations, with clear documentation and proactive communication.\nBacklog age, repeat incidents, and avoidable escalations decrease through improved triage, knowledge management, and corrective-action follow-through.\nUser access, configuration updates, testing evidence, release verification, and operational checks are completed accurately and on schedule.\nKnowledge articles, SOPs, job aids, and training materials remain current, usable, and aligned to the way AOS applications are supported.\nBusiness users experience responsive support, clearer guidance, and more reliable application services across the AOS portfolio.\nAbout ICF and AO S\nICF is a global consulting and technology services provider that combines deep domain expertise with advanced analytics, digital modernization, and mission-driven delivery. Within ICF, Administrative Operations & Systems supports the enterprise platforms and operational capabilities that help internal teams, suppliers, and business partners work effectively. The AOS Application Services model brings together Product Management, Application Operations, and Reporting & Analytics to create clear ownership, reliable service delivery, stronger controls, and scalable support for a broad and growing application portfolio.\nBot and Third-Party Applications\nPlease note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  for assistance.\nWorking at ICF\nICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.\nWe will consider for employment qualified applicants with arrest and conviction records.\nReasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email  and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.\nRead more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.\nCandidate AI Usage Policy\nAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.\nHowever, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at . Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.\nPay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.\nThe pay range for this position based on full-time employment is:\n$73,770.00 - $125,408.00Reston, VA (VA30)","description_format":"text","description_chars":9008,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Digital Government","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-09T18:14:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":125408,"is_top_pay":true},"html_url":"https://alion.io/job/icf-application-support-analyst-aos-application-services-hybrid","json_url":"https://alion.io/job/icf-application-support-analyst-aos-application-services-hybrid.json","meta":{"generated_at":"2026-10-16T01:55:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2632},"rest":"https://alion.io/mcp/rest/get_company?id=2632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficf-application-support-analyst-aos-application-services-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficf-application-support-analyst-aos-application-services-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficf-application-support-analyst-aos-application-services-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icf-application-support-analyst-aos-application-services-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficf-application-support-analyst-aos-application-services-hybrid"}]}