Operations Coordinator

Title: Operations Coordinator

Location: Columbia, MD- Hybrid schedule

The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by reviewing documentation for compliance, responding to customer and contractor inquiries, identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams.

This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Coordinator helps deliver high-quality services that support energy efficiency goals.

Key Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.

• Provide technicalassistance, training,and guidance on energy efficient technologies and practices to participantsin utility-sponsored programs.

• Develop and share best practices across the team and organization.

• Collaborate with IT, Reporting, Marketing, and Customer Care teams.

• Conduct analyses to identifytrends, issues, and opportunities for improvement.

• Assist with processing incoming project applications.

• Review project application forms and submittals to ensure compliance with program policies and procedures.

• Assign project applications for further processing and review perprogrampolicies and procedures.

• Assist with customer and contractor inquiries.

• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.

Skills

• Application review and compliance tracking

• Team collaboration and stakeholder communication

• Process documentation and improvement

• Strong time management and organizational skills

• Advanced proficiencyin Microsoft Excel

• Analytical thinking and problem-solving

• Effective written and verbal communication

• Data analysis and reporting

Required Qualifications

• Bachelor’s degree or Associatesdegree with minimum of2 years of work experience.

• Demonstrated experience using Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Degree inEnergy, Environmental Studies, BusinessAdminor related fieldspreferred.

• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).

• Experience interacting with business owners,representativesand other key stakeholders.

• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate

• Strong time management, communication, and organization skills.

• Outstanding analytical, writing, and communication skills.

Compensation:Although the posted range below is broader, this position is anticipated to offer a base salary in the$55,000 to $57,000range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: