{"id":1424209,"url":"https://alion.io/job/icf-salesforce-quality-assurance-analyst","title":"Salesforce Quality Assurance Analyst","company":{"id":2632,"name":"ICF","domain":"icf.com","url":"https://alion.io/company/icf","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0.059,"time_to_fill_p50_days":19,"computed_at":"2026-10-17T05:46:00Z"}},"role":"QA","role_family":"QA","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Reston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":67355,"max":138549,"currency":"USD","period":"year","gross":null,"usd_annual":138549},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:14:41Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-17T21:41:38Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.\nThe Work:\nICF seeks an experienced Quality Assurance Analyst to support the phased implementation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Quality Assurance Analyst will develop test plans, test cases, scripts, and traceability artifacts to validate grants lifecycle workflows, integrations, data migrations, security controls, and accessibility requirements. This role will perform functional, regression, integration, and release testing; document and manage defects through resolution; support automated testing; and coordinate user acceptance testing with business analysts, developers, product owners, and government stakeholders. The Quality Assurance Analyst will help confirm that each release meets acceptance criteria and is ready for secure, reliable production deployment.\nJob Locatio n: Remote work is authorized. Must support US Eastern time zone working hours.\n*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.\nWhat You Will Do:\nDevelop, document, and execute comprehensive test plans, test cases, and test scripts to validate Salesforce application functionality, workflows, configuration changes, integrations, reports, dashboards, and user experience. \nPerform functional, integration, regression, smoke, accessibility, and release validation testing across Salesforce environments, including Integration, Stage, and Production readiness activities. \nSupport testing for major releases, minor releases, hotfixes, modernization activities, and platform-wide Salesforce changes. \nValidate Salesforce enterprise tools and operational capabilities such as release management portals, ticketing workflows, license tracking, user separation, helpdesk reporting, and other internal platform capabilities. \nCollaborate with developers, administrators, business analysts, release engineers, technical architects, and stakeholders to understand requirements, user stories, acceptance criteria, technical design documents, and system workflows. \nParticipate in Technical Design Document reviews and provide QA input on testability, regression impact, acceptance criteria, data needs, integration dependencies, and release risks. \nIdentify, document, prioritize, and track defects using tools such as Jira, ServiceNow, or similar platforms, ensuring timely resolution, retesting, and closure. \nSupport incident response and production issue validation by reproducing defects, validating fixes, supporting root cause analysis, and confirming that hotfixes resolve reported issues without introducing regression risk. \nPerform integration testing involving APIs, service accounts, connected applications, Salesforce org-to-org, app-to-app, and third-party integrations. \nSupport user acceptance testing by preparing test scenarios, coordinating with business users, documenting outcomes, and validating that delivered functionality meets stakeholder needs. \nValidate data quality, data integrity, field mappings, reporting outputs, and migration or synchronization results when data changes are introduced. \nCreate and maintain QA documentation, including test plans, test scripts, test evidence, defect reports, traceability matrices, release validation summaries, and quality metrics. \nSupport Quality Control Metrics reporting by tracking testing progress, defect trends, release readiness, escaped defects, retest results, and other quality indicators. \nValidate compliance with Section 508 requirements for user-facing functionality, reports, portals, dashboards, and documentation where applicable. \nContribute to continuous improvement of QA processes, test automation opportunities, regression test libraries, release checklists, and defect management workflows. \nParticipate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, reviews, retrospectives, and release planning sessions. \nSupport occasional off-hours release validation, hotfix testing, or urgent production issue support as needed. \nBasic Qualifications\n3+ years of experience as a Quality Assurance Analyst developing, documenting, and executing test plans, test cases, scripts, and requirements traceability for software implementations. \n3+ years of experience performing functional, regression, integration, and release testing and supporting user acceptance testing. \nBachelor’s degree in information technology, computer science, business, or a related field. \nAbility to obtain and maintain a federal Public Trust. \nU.S. citizenship is required. \nMust reside in and be authorized to work in the United States. All work must be performed within the United States. \nWhat We Would Like You to Bring With You:\n1+ years of experience testing a large Salesforce implementation, preferably Salesforce Agentforce Public Sector or Experience Cloud. \nExperience reviewing requirements, user stories, and acceptance criteria for completeness and testability. \nExperience documenting, prioritizing, tracking, retesting, and closing defects. \nProficiency working in Agile delivery environments using Jira or comparable requirements and defect-management tools. \nExperience supporting a federal grants management, case management, or comparable enterprise platform implementation. \nExperience with automated testing tools and incorporating regression testing into CI/CD pipelines. \nExperience validating Section 508 accessibility compliance. \nFamiliarity with federal cybersecurity testing, security controls, and ATO processes. \nExperience testing system integrations, APIs, data migrations, reconciliation results, and role-based access controls. \nSalesforce, software testing, Agile, or accessibility-related certification. \nProfessional Skills:\nHighly effective analytical and problem-solving capabilities. \nDemonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. \nExcellent communication and interpersonal skills to interface effectively with team members and federal clients. \nOrganized, detail-oriented and able to prioritize and multitask. \nBot and Third-Party Applications\nPlease note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  for assistance.\nWorking at ICF\nICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.\nWe will consider for employment qualified applicants with arrest and conviction records.\nReasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email  and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.\nRead more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.\nCandidate AI Usage Policy\nAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.\nHowever, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at . 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