{"id":1039721,"url":"https://alion.io/job/icf-servicenow-cmdb-itsm-process-integrator-developer","title":"ServiceNow CMDB / ITSM Process Integrator & Developer","company":{"id":2632,"name":"ICF","domain":"icf.com","url":"https://alion.io/company/icf","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":21,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":172000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":672},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-23T07:45:01Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current needs of our federal customers.\nOur Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.\nICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking an ITSM Process Implementer with a technical consultant background to coordinate a team of subject matter experts in developing and implementing best-practice service management designs and architectures of technical ITSM and functional ITIL solutions for a variety of Federal clients, including the National Institutes of Health (NIH).\nJob Location: Remote (USA). Local candidates may be expected to work at the client site in Rockville, MD 1-2 days per week. Travel for a conference or to another ICF location for collaboration may be required once a year.\nThis position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.\nResponsibilities include:\nDefine, prioritize, and communicate the vision and roadmap for CMDB products and services, in alignment with the client's goals and needs.\nCollaborate with ITSM process owners, managers, and stakeholders to elicit, analyze, and validate requirements for ITSM products and services, using agile methodologies and tools.\nDesign, configure, and implement the ServiceNow ITSM platform to meet client requirements, focusing on ITIL best practices in collaboration with professional development teams\nServiceNow Platform Expertise: Deep knowledge of the ServiceNow platform, including ITSM, workflows, and administration. Experience with ITSM implementation on ServiceNow Platform\nDiscovery & Service Mapping - Implement Discovery for all classes and deploy Service Mapping for all CMDB classes populated through Discovery and then connect the AWS environment to the CMDB - install Discovery and Service Mapping for those CIs\nProblem-Solving: Strong analytical and problem-solving skills to identify challenges and propose solutions.\n Data Governance & Quality Assurance:Assess subscription unit usage and forecast future needs. Establish data certification/attestation process for CMDB stakeholders without native ServiceNow access\nMature the current attestation pilot.\nMigrate CMDB data from CSDM 3 to CSDM 5, in collaboration with the ServiceNow Platform and Development teams.\nMaintain CMDB accuracy and reliability through:Automated scripts (duplicate removal, data refresh).\nIntelligent Reconciliation Engine (IRE) policies.\nMisclassification cleanup.\n\nDevelop and implement CMDB data audits and validation methodologies.\nTrack and manage Service Accounts and Privileged Accounts.\nFinalize Certificate Management capabilities in the CMDB.\n\nIntegrationsIntegrate the CMDB with Hardware and Software Asset Management modules.\nConnect the ServiceNow Configuration Management module with Flexera Data Platform to capture software usage, end-of-life details, and other key insights.\n\n Documentation & ReportingCreate Standard Operating Procedures (SOPs) for completed work.\nDevelop dashboards and reports to support monitoring, auditing, and decision-making.\n\nMaturity & Continuous ImprovementAdvance and mature the CMDB workspace.\nTransition the NCI CMDB project from the walk stage to the fly stage.\nPerform other duties as assigned.\n\nTechnical Skills:\nProficiency in JavaScript, REST/SOAP APIs, HTML, CSS, and web services\nStrong understanding of IT Service Management processes and ITIL frameworks.\nRequired Qualifications:\nBachelor’s degree\nServiceNow Certified System Administrator (CSA) required\n6+ years of overall ServiceNow experience, to include implementing Discovery, Service Mapping, Integrations and CSDM Migration on the ServiceNow Platform\n US Citizen or Green Card Holder due to federal contract requirements.\nMUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.\nPreferred:\nServiceNow Certified Implementation Specialist (CIS) - ITSM\nBot and Third-Party Applications\nPlease note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  for assistance.\nWorking at ICF\nICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.\nWe will consider for employment qualified applicants with arrest and conviction records.\nReasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email  and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.\nRead more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.\nCandidate AI Usage Policy\nAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.\nHowever, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at . Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.\nPay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.\nThe pay range for this position based on full-time employment is:\n$98,614.00 - $167,644.00Nationwide Remote Office (US99)","description_format":"text","description_chars":7525,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Digital Government","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-18T18:20:37Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.657,"p_room":0.28,"age_days":44,"expected_fill_days":21,"reasons":["conf:22","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/icf-servicenow-cmdb-itsm-process-integrator-developer","json_url":"https://alion.io/job/icf-servicenow-cmdb-itsm-process-integrator-developer.json","meta":{"generated_at":"2026-10-24T15:49:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2632},"rest":"https://alion.io/mcp/rest/get_company?id=2632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficf-servicenow-cmdb-itsm-process-integrator-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficf-servicenow-cmdb-itsm-process-integrator-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficf-servicenow-cmdb-itsm-process-integrator-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icf-servicenow-cmdb-itsm-process-integrator-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficf-servicenow-cmdb-itsm-process-integrator-developer"}]}