ServiceNow Test Engineer (Secret/Top Secret)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts withprimaryfocus ona federal program. This roleis responsible forhelping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment.

The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders tovalidaterequirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.Preference to candidates who live in the Washington DC metro area.

*If you accept this position, you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do

• Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions

• Design,maintain, and run automated test suites using the ServiceNow Automated Test Framework (ATF)

• Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations

• Validate enhancements, bug fixes, and release changes across development, test, and production environments

• Track defects, support triage, and verify fixes through resolution usingServiceNow Agile Development,Jiraor similar tools

• Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes

• Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations

• Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools

• Support release readiness, test evidence collection, and UAT coordination

• Verify configurations and updates align with security and compliance expectations

What You Must Have

• Must be a U.S. Citizen andpossessan active Secret security clearance as required by federal contract

• Bachelor’s degree inComputer Science, Engineer, InformationTechnologyorarelatedfield

• 3+ years of experience in software testing, QA, or test engineering

• 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms

• 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies

What We Would Like YouToHave

• Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools

• Experience performing functional, regression, integration, and UAT testing

• Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation

• Ability to write clear test cases, test steps, and defect reports with strong attention to detail

• Working knowledge of federal delivery security and compliance-sensitive delivery environments

• Experience supporting ServiceNowenhancements, releases, or workflow changesin a federal environment

• Familiarity with FedRAMP, security validation, or compliance-focused testing practices

• Experiencevalidatingworkflow dependencies, data updates, and role-based access behavior

• Exposure to release management, smoke testing, and test evidence collection

• Familiarity with Agile ceremonies and collaboration with analysts and developers

Professional Skills

• Strong analytical, problem-solving, communication, and stakeholder collaboration skills

• Proactive, detail-oriented, and highly communicative

• Able to work effectively in a fast-paced environment with shifting priorities

• Comfortable working independently while coordinating closely with a delivery team

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: