{"id":3756719,"url":"https://alion.io/job/ichoosr-customer-engagement-manager","title":"Customer Engagement Manager","company":{"id":682810,"name":"iChoosr","domain":"ichoosr.com","url":"https://alion.io/company/ichoosr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"EUR","period":"year","gross":null,"usd_annual":84199},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T15:59:21Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T03:46:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"It’s not just a job. Together, we’re on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. But we cannot achieve this goal alone. We are looking for talent to strengthen our team, and work with others on what really matters.\nThe team you will join\nAt iChoosr, you will join a team of 160 goal getters with a proactive approach, strong sense of ownership and strong interpersonal skills. Your colleagues work across North America, the Netherlands, Belgium, the UK, Poland, Germany, Austria and Japan.\nAre you a strategic, dynamic leader with a clear vision for customer experience, AI and inbound revenue growth? Are you ready to transform a classic customer support setup into an agile, data-driven, and participant acquisition Customer Service organization of the future? If so, this is your opportunity.\nThe Challenge\nWe are looking for a fulltime Customer Engagement Manager to be the architect and driver behind a major operational transformation of our Customer Service organisation in our fast-growing scale-up environment. In this fulltime role, you will be responsible for shaping Customer Service strategy to deliver top-tier efficiency and commercial impact across all active markets, as well as new expansion countries. In this role, you will work closely with stakeholders across the organisation, including our business, operations, and our Product organisation, to create the our efficient and scalable Customer Service of the future.\nWhat will you do?\nImplement AI-Driven Customer Service: Lead the integration of advanced AI solutions, smart automation, and self-service tools to dramatically enhance speed, accuracy, and customer satisfaction.\n\nTransition from Cost Centre to Revenue Generator: Expand our model from purely inbound reactive support to include proactive inbound capabilities, turning customer interactions into direct revenue opportunities.\n\nScale International Operations: Redesign operational workflows to build a lean, high-performing department that seamlessly supports new international rollouts across Europe and North America.\n\nBuild an Energetic & Efficient Team Culture: Foster a dynamic environment focused on continuous improvement, high performance, and team engagement.\n\nRequirements\nWho are you?\nYou are a transformation leader who pairs strategic insight with operational execution. You look beyond traditional contact centre metrics and recognise how innovation and technology elevate customer experience.\nExperience: 5+ years of leadership experience within Customer Service / Contact Centre management, ideally in a fast-paced and international environment.\n\nAI & CX Innovation: Proven expertise in leveraging AI tools, chatbots, and modern workforce management systems to optimise CX operations.\n\nCommercial Mindset: Strong background in converting service into value, with clear experience in launching or scaling outbound strategies.\n\nInternational Scope: Proven ability to manage multi-language, cross-border customer service setups.\n\nBridging the gap: Strong communication and stakeholder management skills, bridging business and customer needs.\n\nLanguages: Fluent in English.\n\nOur commitment to you\nThe unique opportunity to shape the Customer Service of the future at a growing, impact-driven company.\n\nA competitive salary package of € 65,000 - 75,000, including holiday pay.\n\nComprehensive health benefits package.\n\nAn energetic, international work culture located right in the centre of Amsterdam.\n\nFreedom, autonomy, and the opportunity to turn your strategic vision into reality.\n\nDedicated support and room for both your personal and professional development, including training and certifications in the technologies you work with.\n\nLunch provided by the office.\n\nCultural holiday swap.\n\nAn extra paid day off on your birthday.\n\nPossibility to travel.\n\nCome be a part of our team!\nIf this role fits you, we would love to hear from you.\niChoosr is an equal opportunity employer. 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