{"id":1926064,"url":"https://alion.io/job/iclasspro-inc-customer-support-representative","title":"Customer Support Representative","company":{"id":1875534,"name":"iClassPro, Inc.","domain":"iclasspro.com","url":"https://alion.io/company/iclasspro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Longview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T18:16:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T08:00:06Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nStart a New Career!Great\nPay Plus Bonus Potential!\nJoin the Team Behind the World’s Leading Class Management Software!\nAre you passionate about helping people and creating exceptional customer experiences? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in afast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you.\nWhat You Will Do\nResponding to customer inquiries via phone, email, and live chat in a friendly and timely manner\nTroubleshooting issues and guiding customers through product features and solutions\nResolving concerns efficiently while ensuring customer satisfaction\nCollaborating with internal teams to tackle more complex support cases\nAccurately documenting customer interactions and maintaining detailed records\nWhat You Bring\nAgenuine passion for delivering outstanding customer service\n2+ years of experience in a customer support role\nExcellent verbal and written communication skills\nStrong problem-solving abilities, especially in technical situations\nAbility to stay calm, empathetic, and professional under pressure\n Experience using CRM or help desk platforms (a plus)\nFlexibility to work some Saturdays within a scheduled rotation\n Bilingual (Spanish and English) is a plus\nWhat We Bring\nWe believe in taking care of our people.\nHighly competitive compensation package plus Bonus Potential\nRobust PTO because work-life balance matters\nComprehensive health benefits including medical, dental, vision, and more!\n Generous 401(k) contribution to help you plan for your future\nFun company events that connect our team\nCareer growth opportunities in a thriving, purpose-driven company\nWho We Are\nAt iClassPro, we’re more than just a software company - we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!\nWe want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.\niClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.\nE-Verify is used to verify authorization to work in the U.S.\nSalary Description\nStarting at $17 per hour","description_format":"text","description_chars":3239,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Company events","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-05T19:57:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.722,"p_room":0.75,"age_days":15,"expected_fill_days":20,"reasons":["conf:8","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/iclasspro-inc-customer-support-representative","json_url":"https://alion.io/job/iclasspro-inc-customer-support-representative.json","meta":{"generated_at":"2026-10-21T08:48:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1875534},"rest":"https://alion.io/mcp/rest/get_company?id=1875534"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficlasspro-inc-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficlasspro-inc-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficlasspro-inc-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iclasspro-inc-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficlasspro-inc-customer-support-representative"}]}