{"id":3197708,"url":"https://alion.io/job/iclosed-customer-support-representative","title":"Customer Support Representative","company":{"id":182446,"name":"Iclosed","domain":"iclosed.io","url":"https://alion.io/company/iclosed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":true},{"name":"Intercom","optional":true},{"name":"n8n","optional":true},{"name":"Slack","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-24T02:41:41Z","employer_posted_date":null,"last_verified_at":"2026-10-24T02:41:41Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"📍 Location: Remote (Worldwide)🕒 Shift: Shifts within Central European Time (8am to 10pm CET)\n📅 Experience: 1+ year in customer support or any customer communication role\n🗣 Languages: English (spoken B2, written C1) – must have · French – nice to have\n💰 Starting salary: $1,200–$1,700 per month, depending on experience and knowledge\n💼 Type: Full-timeAbout iClosed\nDo you love helping people and solving problems? Do you want every customer to walk away with a great experience? Then we'd like to meet you.\niClosed is a profit maximizer for high-ticket sales teams, helping them capture more leads, book more calls, and close more deals. We work with customers like Hyros.com, Iman Gadzhi, Whop, Instantly.ai, and thousands of users.\nAs a Customer Support Representative, you'll be the friendly voice of the company. You'll help our users with their questions, fix what's blocking them, and keep their experience smooth. Most of our support happens over chat. Premium customers also get video support, so you'll jump on calls from time to time.\nWhat You'll OwnCustomer Support\nSupport customers over chat, email, and occasional video calls.\n\nStay quick, friendly, patient, and professional in every conversation.\n\nEscalate issues to the right internal team and follow them through to resolution.\n\nTechnical Troubleshooting\nTroubleshoot technical issues and walk users through the fix.\n\nHelp users connect iClosed with automation tools like Zapier, Make, n8n, webhooks or API.\n\nFeedback & Improvement\nSuggest improvements to our support processes and to the product itself.\n\nHelp improve our product by providing feedback and suggestions.\n\nWho We're Looking ForRequired\n1+ year of experience in customer support or a similar role.\n\nEnglish: B2 spoken and C1 written.\n\nBasic knowledge of web apps and SaaS products (Intercom, ClickUp, Slack, email, Zapier/Make/n8n, scheduling tools).\n\nStrong communication skills and the ability to explain complex things simply.\n\nA problem-solving mindset and eagerness to learn.\n\nDedicated and hardworking, and happy when you've helped someone.\n\nAvailable to work shifts within 8am to 10pm CET.\n\nNice to HaveFrench language skills.\nSuccess in This Role\nCustomers get quick, friendly, and accurate answers.\n\nTechnical blockers are fixed, or escalated with clear context and followed through to resolution.\n\nUsers get their iClosed integrations and automations working.\n\nCustomer feedback reaches the team and helps improve the product and our support processes.\n\nWhat We Offer\n🌍 Remote-friendly – work from anywhere.\n\n📈 Growth opportunities – expand your skills and career.\n\n💡 A supportive team – people who help each other out.\n\n🎯 Impactful work – help customers and make a difference every day, internally and publicly.\n\n🎉 A positive, energetic culture – we take our work seriously, but that doesn’t mean we can’t have fun while doing it.\n\nWhy is this one different?You're the first person our customers talk to when something gets in their way. Every conversation is a chance to turn a blocked user into a happy one.\nNail it, and you’ll keep growing your skills and your career with us.\nHow to ApplyOur hiring process has three steps:\nIntro video + Resume: Send us a Loom video (up to 5 minutes) introducing yourself. Tell us who you are, your support experience, and why you want this role. Applications without a Loom won't be reviewed.\n\nSkills test: If we think you're a good fit, we'll send you a short practical test.\n\nInterview: Candidates who do well on the test are invited to an interview with our team.\n\nIf you're excited to join a team that cares about customer happiness, teamwork, and growth, we'd love to hear from you!\nSalary: $1,200-$1,700 per month DOEOriginally posted on Himalayas","description_format":"text","description_chars":3734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-24T05:40:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/iclosed-customer-support-representative","json_url":"https://alion.io/job/iclosed-customer-support-representative.json","meta":{"generated_at":"2026-10-25T15:56:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182446},"rest":"https://alion.io/mcp/rest/get_company?id=182446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficlosed-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficlosed-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficlosed-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iclosed-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficlosed-customer-support-representative"}]}