{"id":3270621,"url":"https://alion.io/job/icon-account-manager-pcs","title":"Account Manager, PCS","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":48,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico","Bogotá, Colombia","Brazil"],"countries":["MX","CO","BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-29T00:59:12Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Account Manager, Language Services, PCSICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nAccount Manager role within the Client Management team\nLanguage Services, PCS\nThis is an exciting opportunity to join theClient Management side of ourLanguage Services team within the Clinical Research Industry. Do you have an interest in languages?\nAre you interested in coordinating Linguistic Validation & eCOA projects putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.\nWe currently have an opportunity for an Account Manager, a client-facing role, office or remotely based. As the client’s main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.\nAs an Account Manager, Patient Centered Solutions (PCS) at ICON, you will manage client relationships, coordinating the development of compelling proposals. you will be dedicated to several key clients and asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning) coordinating with internal teams and with external parties.\nYou will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.\nOur Language Services team is part of our Commercialization and Outcomes group with offices based in France, Spain, UK, US and APAC. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.\nTo succeed you will need:\nBachelor's degree in a relevant discipline, Translation background is preferred.\nExperience in the translation industry and Linguistic Validation, eCOA (electronic translations development) or COA (paper translation development).\nA minimum of 3 years of experience in client services and account management.\nMS Office Suite\nExcellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,\nExperience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus,\nProcess-driven and strong attention to detail with superior organizational skills\nStrong team player, self-motivated and comfortable working both independently and collaboratively\nExperience in managing multiple, varied tasks simultaneously and independently\nEnsure delivery of finished product at the expected level of quality within the set timelines\nAdministrative follow-up of the projects from launch to finalization\nSelf-motivated and comfortable working both independently and as part of a team\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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