{"id":3718509,"url":"https://alion.io/job/icon-application-support-analyst-ii","title":"Application Support Analyst II","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":56,"ghost_share":0,"stale_share":0.839,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitLab","optional":false},{"name":"Jenkins","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T09:21:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Application Support Analyst II (Salesforce Administrator) - India, Chennai - Hybrid, Office-BasedICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nSalesforce System administrator\nInstall, maintain, and support Salesforce enterprise applications. Ensure high level of application availability and provide technical support to end users. Configure and implement system releases as required.\nWhat You Will Do:\nYou will contribute to application support activities, taking responsibility for your deliverables and working collaboratively.\nKey responsibilities include:\nProvide tier 2 Technical support for Salesforce systems.\nWork with developers and integration teams for application deployment and error resolution.\nTroubleshooting applications, third-party integrations, review and analysis of Salesforce debug logs and general errors.\nRespond to user requests for assistance (Help Desk tickets; phone, email).\nInstruct users on correct system usage.\nTroubleshoot and resolve complex system issues.\nCommunicate with vendors to resolve system issues.\nDevelop, test, and implement system changes, upgrades, and patches.\nMaintain system configuration; for example: user accounts, integration endpoints, project setup, data dictionaries, access provisioning, configuration changes.\nPerform regular system monitoring and maintenance activities.\nEvaluate new product features and changes for impact or recommendations to technical team\nWork with vendors to install and configure application software on servers.\nOther Duties as assigned\nYour Profile:\nYou will bring relevant application support experience, along with the following qualifications and skills.\nRequired qualifications and experience:\n4+ years' experience with Salesforce administration, troubleshooting user login issues, security configuration, custom object configuration, custom reports and dashboards development, environment monitoring and application deployment required.\n3+ years’ experience with complex Salesforce deployments in a highly customized environment.\n3+ years’ experience managing deployments in a highly regulated GxP environment.\nProficiency with Salesforce.com data management tools (Data Loader, DemandTools, etc.) required\nWorking knowledge of Team Foundation Server for bug tracking\n2+ years hands on experience with Jenkins / GitLab\nSalesforce.com Certified Administrator certification\nExperience with understanding and resolving client/PC side browser/configuration problems.\nStrong self-starter and ability to work independently.\nStrong experience with troubleshooting applications.\nPossess strong problem solving and analytical skills.\nStrong written and verbal communication skills.\nExcellent organizational and interpersonal skills.\nRead, write and speaks fluent English.\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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