{"id":3251378,"url":"https://alion.io/job/icon-client-services-associate-ii-language-services","title":"Client Services Associate II - Language Services","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":47,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-02T20:40:48Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Client Services Associate II - Hybrid - MexicoICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nThe role is within theAuthor Collaboration Unit department, at Mapi Research Trust (in collaboration with ICON plc).\nMapi Research Trust is a non-profit organization facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly for Clinical Outcome Assessments (COAs).\nWhat You Will Do:\nAnalyze and standardize material (originals, translations) as per processes and handle all communication and translation deliveries.\nInterface with Copyright holders of COAs, receive and routing requests, and facilitating discussions with operations and/or scientific personnel as needed.\n\nLiaise between Developers/Copyright holders, operations and customer service team.\n\nCoordinate discussions with Copyright holders as required.\n\nSupport other Client Services and BD staff in multi-service bid defenses.\n\nClarify complex contract specifications with Account Manager/Executive (where applicable) and Copyright holders and manage electronic document signatures.\n\nDevelop and maintain filing and tracking tools in accordance with accepted practice.\n\nKnowledge management: Management of translation and original source files and data storage.\n\nCollect and analyze data from internal and external databases, authors.\n\nAssist AM/AE in account management activities (BRM and report activities)\n\nUpstream information searches related to COA author accounts to assist Account Managers in business development activities.\n\nYour Profile:\n3-5 years of experience, business analysis, operational support, or equivalent positions. \n\nLinguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance or CRO industry is a plus.\n\nCommunication, organization and continuous improvement skills.\n\nAdvanced proficiency in English (full fluency). Other languages are a plus.\n\nA completed bachelor’s degree.\n\nExcellent skills in Microsoft Office applications (Word, Excel, and PowerPoint) are a must.\n\nKnowledge of regulatory requirements environment, COA / eCOA field, and CRO terminology is a plus.\n\nExperience in managing project priorities, demonstrating a sense of urgency, and maintaining accurate documentation.\n\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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