{"id":3261946,"url":"https://alion.io/job/icon-clinical-process-change-manager","title":"Clinical Process Change Manager","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain","Barcelona, Spain","Vienna, Austria","Frankfurt am Main, Germany","Lisbon, Portugal","Milan, Italy","Mannheim, Germany","Ireland"],"countries":["ES","AT","DE","PT","IT","IE"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"GCP","optional":false},{"name":"Good Clinical Practice","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-26T08:47:15Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Clinical Process Change ManagerAt ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.\nAs the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.\nAs a clinical process manager at ICON, you are in charge of a strategic process improvement professional who combines deep clinical operations expertise, exceptional project management skills, and a passion for simplifying ways of working while strengthening compliance.\nYou will be responsible for driving and managing all aspects of controlled document development, revision, and retirement, ensuring compliant, consistent, scalable, and efficient procedures and business processes by providing process expertise, and aligning cross-functionally with relevant stakeholders\nWhat You Will Do:\nThe ideal Process Change Manager is a highly organized, detail-oriented, and influential professional who is passionate about improving how clinical development teams work. They possess a unique blend of clinical operations experience, quality and compliance expertise, process improvement capabilities, and strong facilitation skills. They thrive in complex, cross-functional environments where success depends on their ability to drive alignment, manage competing priorities, and deliver high-quality procedural documentation that enables efficient and compliant execution of clinical trials.\nKey responsibilities include:\nManages and drives all aspects of controlled document development and revision in collaboration with relevant stakeholders, ensuring alignment with quality standards, business systems and processes.\nManages and drives cross-functional special initiatives and projects related to business processes and GCO department operations\nDrives projects proactively from initiation through implementation.\nEstablishes clear timelines, roles, responsibilities, and decision points.\nAnticipates risks and obstacles before they impact delivery.\nCan simultaneously manage numerous document revisions at different stages of development.\nThey are comfortable leading complex initiatives where progress depends on obtaining timely input, reviews, endorsements, and approvals from multiple stakeholders.\nTranslate complex operational concepts into concise, clear procedural language.\nFacilitate meetings efficiently and keep discussions focused on decisions and outcomes.\nNavigate disagreement and drive consensus among stakeholders with competing perspectives\nCommunicate effectively with senior leaders, functional SMEs, quality representatives, and operational teams\nIdentify inconsistencies, gaps, ambiguities, and procedural risks quickly.\nEnsure documents are written clearly, logically, and in alignment with corporate standards\nMaintain rigor around version control, document formatting, references, workflows, and approval requirements\nYour Profile:\nThe ideal Process Change Manager is a clinical operations and quality professional with deep quality and GCP knowledge and exceptional project management capabilities\nRequired qualifications and experience:\nBachelor's degree in a relevant scientific discipline or healthcare-related field\n7-10+ years of Sponsor or CRO clinical research experience, ideally within late phase Clinical Operations, Clinical Project Management, Quality Assurance, Process Excellence, or a related function.\nDeep understanding of Good Clinical Practice (GCP) and the operational realities of global clinical trial execution.\nDemonstrated experience managing complex cross-functional initiatives that require coordination, influence, and accountability without direct authority.\nStrong familiarity with procedural governance, controlled document management, CAPAs, quality systems, and change management principles\nExperience authoring, revising, reviewing, or governing procedural documents such as SOPs, Work Instructions, Templates, Forms, Job Aids, and Guidance Documents\nLead cross-functional projects of high complexity with cross-functional team members within and outside department.\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nSalary Range\n-Are you a current ICON Employee? 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