{"id":3050887,"url":"https://alion.io/job/icon-clinical-research-administrator","title":"Clinical Research Administrator","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Good Clinical Practice","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T21:49:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Administrative Coordinator (Northamptonshire)ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nAs an administrative coordinator at ICON, you will play an important role in providing a welcoming, professional and well-organised experience for patients taking part in clinical research studies.\nPrimarily based at the front of house, you will support the smooth day-to-day running of the clinical research site by coordinating patient appointments, responding to patient enquiries, arranging study-related procedures and supporting study administration. You will work closely with the site team to ensure patient visits are organised in line with study protocol requirements.\nThis is an excellent entry-level opportunity for someone looking to develop a career in clinical research. As you gain experience, there will be opportunities to learn aspects of the CRC I role, including supporting clinical activities such as taking patient observations, phlebotomy and laboratory procedures, subject to appropriate training, competency assessment and site requirements.\nWhat You Will Do\nYou will provide front-of-house and administrative support to the clinical research site, helping to ensure patients receive a professional and positive experience throughout their participation in a clinical study.\nKey responsibilities include:\nActing as a first point of contact for patients and visitors, providing a warm, professional and welcoming front-of-house service.\nGreeting patients on arrival, confirming their appointments and notifying the appropriate clinical team members.\nScheduling and coordinating patient study visits in accordance with protocol-required visit windows and instructions provided by the study team.\nContacting patients to arrange, confirm or reschedule appointments and providing appropriate appointment information.\nCoordinating study-related procedures and appointments with external vendors and service providers, ensuring these are arranged within required protocol timelines.\nManaging incoming telephone calls and responding to patient and site enquiries appropriately, escalating clinical or study-specific questions to the relevant member of the clinical team.\nChecking and actioning site voicemail messages at the start of each working day and throughout the day as required.\nSupporting patient reimbursement processes, ensuring reimbursement requests and associated documentation are completed accurately and processed in a timely manner.\nMaintaining accurate appointment schedules, patient contact records and relevant administrative documentation.\nSupporting the preparation and organisation of patient visits, ensuring the clinical team is aware of scheduled appointments and required activities.\nProviding general administrative support to the CRCs and wider clinical research team to support the efficient day-to-day operation of the site.\nHandling patient information sensitively and confidentially in accordance with UK data protection requirements, site procedures and applicable clinical research standards.\nCompleting required training and working in accordance with site procedures, study protocols, Good Clinical Practice (GCP) principles and applicable UK requirements.\nCoordinator and maintain strong relationships with Local GP practices to request and obtain patient medical history records.\nEnsure for all data to be captured correctly within the CTMS system to allow for clear and reliable financial reporting.\nUpdate and maintain the sites Petty cash.\n\nDevelopment Opportunities\nThe CRC Associate role provides a pathway for individuals interested in developing their career within clinical research.\nFollowing appropriate training and demonstration of competency, there may be opportunities to develop skills associated with the CRC I role, which may include:\nSupporting the collection and processing of study laboratory samples.\nPerforming phlebotomy where appropriately trained and authorised.\nTaking and recording patient observations and vital signs.\nSupporting other protocol-required clinical procedures within the individual’s training, competency and delegated responsibilities.\nDeveloping a broader understanding of clinical trial conduct, study protocols and site coordination activities.\nProgression into these activities will be based on training, competency, study requirements and appropriate delegation and will not form part of the individual’s responsibilities until these requirements have been met.\nYour Profile\nYou will be highly organised, approachable and comfortable working in a busy, patient-facing environment. You will have a strong focus on providing an excellent patient experience while ensuring appointments and administrative activities are completed accurately and on time.\nRequired Qualifications and Experience\nPrevious experience in an administrative, reception, customer service, healthcare or other patient/customer-facing environment.\nStrong organisational skills, with the ability to coordinate multiple appointments, activities and priorities.\nExcellent verbal and written communication skills and a confident, professional telephone manner.\nA friendly and professional approach, with the ability to communicate sensitively and effectively with patients from a wide range of backgrounds.\nStrong attention to detail and the ability to follow written procedures and instructions accurately.\nGood IT skills and confidence using electronic scheduling, administrative and record-keeping systems.\nAbility to work collaboratively as part of a multidisciplinary clinical research team.\nAbility to handle confidential and sensitive information appropriately.\nA proactive approach and willingness to learn and develop within clinical research.\nDesirable\nPrevious experience within a healthcare, NHS, private healthcare or clinical research environment.\nAn understanding of clinical research or Good Clinical Practice (GCP).\nPrevious experience coordinating appointments or working within a busy reception or clinical environment.\nAn interest in developing practical clinical skills, including phlebotomy and taking patient observations.\nLocation: Office based - Northamptonshire, UK\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? Please click here to apply","description_format":"text","description_chars":7565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-10-22T02:26:09Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.587,"p_room":0.55,"age_days":6,"expected_fill_days":5,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/icon-clinical-research-administrator","json_url":"https://alion.io/job/icon-clinical-research-administrator.json","meta":{"generated_at":"2026-10-27T00:22:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5677},"rest":"https://alion.io/mcp/rest/get_company?id=5677"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficon-clinical-research-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficon-clinical-research-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficon-clinical-research-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icon-clinical-research-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficon-clinical-research-administrator"}]}