{"id":3251359,"url":"https://alion.io/job/icon-coa-licensing-client-services-associate-ii","title":"COA Licensing Client Services Associate II","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria","Barcelona, Spain","Bucharest, Romania"],"countries":["BG","ES","RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T08:59:41Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"COA Licensing Client Services Associate II. COA Licensing experience requiredICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nAbout Mapi Research Trust\nMapi Research Trust, part of ICON's Commercialization and Outcomes division, is an independent, not-for-profit organization specializing in Clinical Outcome Assessments (COAs) and patient-reported outcomes.\nFor over 30 years, Mapi Research Trust has supported the global scientific community by collecting, managing, and distributing COA information. We represent the developers of more than 800 COAs and provide licensing and translation services to organizations worldwide.\nThe Role\nAs a COA Licensing Client Services Associate II, you will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services.\nKey Responsibilities\nServe as the primary contact for clients seeking COA licensing and translation services. \nUnderstand client requirements and prepare accurate proposals, timelines, and budgets. \nProvide high-quality customer service through regular communication and support. \nManage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation. \nCoordinate with internal teams to deliver licensing and translation services. \nMonitor project progress and ensure deliverables are completed on time and to quality standards. \nParticipate in client meetings and internal project discussions. \nSupport negotiations and discussions with clients when required. \nMaintain accurate records and contribute to knowledge management activities. \nIdentify opportunities for process improvement and support special projects as needed. \nRequirements\nMinimum 3 years of experience in client services, project management, or another client-facing role. \nExperience with COA/eCOA licensing, translation, or linguistic validation projects preferred. \nStrong organizational and project management skills. \nAbility to manage multiple priorities and deadlines simultaneously. \nExcellent communication and customer service skills. \nStrong stakeholder management and relationship-building abilities. \nAnalytical mindset with strong problem-solving skills. \nHigh attention to detail and a structured approach to work. \nAbility to work independently and as part of a global team. \nProfessional proficiency in English, both written and spoken. \nGood working knowledge of Microsoft Office applications. \nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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