{"id":4030217,"url":"https://alion.io/job/icon-director-engineering-services","title":"Director, Engineering Services","company":{"id":176536,"name":"ICON","domain":"iconbuild.com","url":"https://alion.io/company/icon-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":41,"ghost_share":0,"stale_share":0.195,"repost_share":0.024,"time_to_fill_p50_days":76,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T17:22:09Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T06:33:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ICON builds robotic systems that construct multi-story buildings. The company launched Titan commercially in March 2026, has raised over $550M, and holds more than $360M in government contracts across the Army, Air Force, DARPA, and NASA. That growth means more printers in the field, more sites running concurrently, and a larger installed base that has to stay productive.\nThis role owns Engineering Services: the team that keeps ICON’s printer fleet and site equipment reliable, supportable, and current. That includes sustaining engineering, engineering change management, reliability and root-cause analysis, and the technical content field and operations teams run on. New product design stays with Hardware Engineering; Engineering Services owns everything after release.\nYou will report to the VP, Operations Technology and work daily with Hardware Engineering, Construction Operations, Field Service, Supply Chain, and Quality. You are accountable for fleet uptime, change velocity, and building the service engineering function to match a growing installed base.\nResponsibilities\nFleet Reliability & Sustaining Engineering\nOwn reliability performance across deployed Vulcan, Phoenix, and Titan systems; set uptime and MTBF targets with Operations and report against them.\nRun root-cause analysis on recurring field failures and drive corrective designs through to release and fleet retrofit.\nPrioritize and manage the sustaining backlog against site schedules, parts availability, and cost.\nEngineering Change & Configuration Management\nOwn the ECO process end to end, including impact assessment, approval, documentation, and rollout to units in the field.\nMaintain as-built configuration control across the fleet so Operations, Supply Chain, and Service know exactly what is deployed where.\nService Readiness & Technical Enablement\nDeliver the service manuals, procedures, training content, and diagnostic tools that technicians and site crews depend on.\nDefine spares strategy and serviceability requirements with Supply Chain and feed them back into new product programs.\nTeam Leadership\nLead and grow a team of engineers and managers; set priorities, develop people, and manage the department budget.\nRepresent Engineering Services in cross-functional planning with Hardware, Operations, and Prime program leadership.\nRequired Qualifications\n10+ years in mechanical, electromechanical, or systems engineering, including 5+ years leading engineering teams.\nExperience owning sustaining engineering, reliability, or service engineering for complex deployed hardware (heavy equipment, robotics, industrial machinery, or similar).\nHands-on experience running engineering change and configuration management processes.\nTrack record of leading root-cause investigations and driving corrective actions to closure.\nBased in or willing to relocate to Austin, TX; this role is on site.\nPreferred Qualifications\nFleet or field operations experience with equipment running at multiple remote sites.\nExperience standing up or scaling a service engineering function.\nFamiliarity with construction, robotics, or large-format automation.\nExperience supporting government or defense programs.\nICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.\nFurthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).\nHeadhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.\nAs part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.\nInternet Applicant Employment Notices","description_format":"text","description_chars":5301,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Science & Engineering","Engineering Services","3D Printers & Additive Manufacturing","Construction"],"lifecycle":[{"event":"open","at":"2026-11-10T18:24:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":76,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/icon-director-engineering-services","json_url":"https://alion.io/job/icon-director-engineering-services.json","meta":{"generated_at":"2026-11-12T07:07:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176536},"rest":"https://alion.io/mcp/rest/get_company?id=176536"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficon-director-engineering-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficon-director-engineering-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficon-director-engineering-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icon-director-engineering-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficon-director-engineering-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4030217}},{"tool":"search_jobs","arguments":{"company":"iconbuild.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4030217},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}