{"id":3664352,"url":"https://alion.io/job/icon-euc-engineer","title":"EUC Engineer","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":58,"ghost_share":0,"stale_share":0.81,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T02:45:47Z","employer_posted_date":null,"last_verified_at":"2026-11-03T02:45:47Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Operations Engineer III - India, Chennai - Hybrid, Office-Based\nICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\n\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\n\nWe are currently seeking an EUC Engineer III to join our diverse and high‑performing IT Operations team. As an EUC Engineer III, you will act as a senior technical leader responsible for the design, stability, and continuous improvement of enterprise endpoint and virtual desktop platforms.\nIn this role, you will own engineering decisions across modern endpoint management, VDI, and EUC services, using data‑driven insights to improve reliability, security, and user experience. You will apply strong analytical, communication, and problem‑solving skills to lead complex incidents, guide technical strategy, and support business‑critical EUC services at scale.\nWhat You Will Be Doing:\nLead the engineering, operation, and continuous improvement of enterprise EUC platforms including Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf, Group Policy, and supporting AWS components.\nAct as technical lead during major EUC and VDI incidents, driving diagnosis, resolution, and measurable preventative remediation.\nDefine secure configuration baselines, compliance standards, and build quality metrics using modern endpoint management frameworks.\nUse operational data and KPIs to drive decisions, identify risks, influence roadmap priorities, and support capacity planning.\nStrengthen endpoint security posture through Conditional Access, Defender, OS hardening, and compliance policy enforcement.\nOwn complex change deployments, ensuring proper validation, documentation, and adherence to IT change and governance processes.\nProduce high‑quality runbooks, standards, dashboards, and data‑backed reports for technical teams and senior leadership.\nCollaborate closely with infrastructure, security, service desk, and application teams to deliver integrated EUC solutions.\nMentor and guide junior engineers, promoting best practices, operational excellence, and a data‑first mindset.\nParticipate in off‑hours support and on‑call rotations as required to maintain service availability.\nYour Profile:\nBachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.\nStrong enterprise‑level experience with modern endpoint and EUC technologies including Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf Pro, Group Policy, and foundational AWS services.\nProven experience leading complex incident resolution and delivering quantified root cause analyses.\nDemonstrated ability to generate, interpret, and present operational data, dashboards, and KPIs to technical and non‑technical stakeholders.\nDeep knowledge of Windows and macOS platforms, endpoint security, patching, application delivery, and profile management technologies.\nExperience operating in regulated or security‑conscious enterprise environments.\nStrong scripting capability (PowerShell and macOS scripting preferred).\nProven leadership qualities with the ability to mentor junior engineers and take ownership of critical services.\nComfortable working in a fast‑paced environment with the flexibility to provide out‑of‑hours support as required.\n\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\n\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\n\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\n\nBenefits may vary depending on role and location.\n\nVisit our to read more about the benefits ICON offers.\n\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\n\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request.\n\nAre you a current ICON Employee Please click to apply","description_format":"text","description_chars":4581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-11-03T05:09:25Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["seen:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/icon-euc-engineer","json_url":"https://alion.io/job/icon-euc-engineer.json","meta":{"generated_at":"2026-11-06T21:30:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5677},"rest":"https://alion.io/mcp/rest/get_company?id=5677"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficon-euc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficon-euc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficon-euc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icon-euc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficon-euc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3664352}},{"tool":"search_jobs","arguments":{"company":"iconplc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3664352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}