{"id":4317749,"url":"https://alion.io/job/icon-imaging-support-specialist","title":"Imaging Support Specialist","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":68,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T05:39:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Imaging Support Specialist - (Entry Level) - Mexico CityICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nLocation Mexico City - Insurgentes Sur\nHybrid Model (3 days at the office, 2 from home)\nAs an Imaging Support Specialist at ICON, you will provide technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.\nWhat You Will Do:\nYou will contribute to medical imaging activities, taking responsibility for your deliverables and working collaboratively. You will work with internal teams and users to troubleshoot technical and data-related issues, support imaging workflows and ensure information is processed accurately and efficiently.\nKey responsibilities include:\nApply defined technical and quality control procedures consistently.\nIdentify data quality issues and coordinate clarification or correction.\nMaintain accurate study records and traceability.\nCollaborate with clinical, scientific and operational stakeholders.\nRequired qualifications and experience\nRelevant qualification in clinical sciences, biomedical sciences, life sciences, IT, technology, or a related field, or equivalent relevant experience.\nAt least 1 year of experience in technical support, application support, customer support, healthcare technology, imaging support, or another relevant technical environment.\nStrong interest in learning technical applications, systems and imaging workflows.\nAbility to understand and troubleshoot technical or data-related issues in a structured way.\nStrong attention to detail and ability to follow defined technical and quality procedures.\nStrong communication and customer-service skills.\nAdvanced English proficiency, with the ability to communicate confidently in technical and client-facing conversations with international teams.\nPreferred qualifications and experience\nRelevant certifications.\nClinical trial imaging or core laboratory experience.\nClinical or imaging registration required for practice in the employing country, where the position involves regulated clinical practice.\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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