{"id":3235895,"url":"https://alion.io/job/icon-operations-engineer-iii-citrix","title":"Operations Engineer III - Citrix","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":46,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-31T07:25:01Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Operations Engineer III - Office Hybrid in Leopardstown, Dublin 18ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nAs an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.\nYour Profile:\nInfrastructure Components Under Support\nCitrix Delivery Controllers\nCitrix StoreFront\nCitrix Director\nCitrix Licensing\nCitrix Gateway / NetScaler\nCitrix VDA\nMachine Catalogues\nDelivery Groups\nMCS\nCitrix Policies\nCitrix Printing\nCitrix Profile Management\n\nCore Responsibilities\nAdministration and support of the enterprise Citrix environment\nCitrix server patching and lifecycle management\nIncident, problem and escalation management\nRoot Cause Analysis for complex Citrix issues\nManagement of Citrix-related MDP and MyDesk services\nResolution of issues escalated from EUS and other support teams\nPerformance optimisation and platform stability\nTechnical documentation and operational improvements\nParticipation in change implementation and maintenance activitie\nTechnical Requirements\nMust Have\n5+ years Citrix administration experience\nCitrix Virtual Apps and Desktops\nStoreFront\nDirector\nDelivery Controllers\nMachine Catalogues\nDelivery Groups\nMCS\nCitrix Policies\nWindows Server administration\nActive Directory\nGroup Policy\nPowerShell\nPatching and vulnerability remediation\nTroubleshooting enterprise Citrix environments\nNice To Have\nFSLogix\nNetScaler\nCertificate Management\nAutomation\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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