{"id":3270634,"url":"https://alion.io/job/icon-senior-client-services-associate","title":"Senior Client Services Associate","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":48,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom","Dublin, Ireland"],"countries":["GB","IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-28T13:29:03Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Senior Client Services Associate. Must have Client Management and COA experience. UK or IrelandICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nThe Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.\nMapi Research Trust (MRT) is a non-profit organization dedicated to improving patients’ quality of life by facilitating access to Patient-Centred Outcome (PCO) information. We promote scientific approaches in the PCO fields and encourage exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient’s voice into every step of the development process of new treatments.\nThis role is within the Author Collaboration Unit department, Mapi Research Trust (in collaboration with ICON plc).\nRole Responsibilities:\nManage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.\nEnhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.\nLead project management, monitoring, and reporting activities related to assigned accounts.\nBuild and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.\nCoordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.\nConduct due diligence activities to verify and document copyright ownership.\nServe as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.\nAct as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.\nCollaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.\nRequirements:\nClient management for at least 2 years prior\nContract management\nStrong organizational and analytical skills\nPublic speaking\nAdvanced level of English, Microsoft Office Suite (Word, Excel, PPT, etc.) - Word is particularly key for managing contract negotiation and changes\nExperience in clinical research field/COA field/pharma industry/Project Management is a plus\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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