{"id":3548551,"url":"https://alion.io/job/icon-site-services-specialist-i","title":"Site Services Specialist I","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":56,"ghost_share":0,"stale_share":0.839,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore","Kuala Lumpur, Malaysia"],"countries":["SG","MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Good Clinical Practice","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:44:08Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T03:24:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Site Services Specialist IICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nAs a Site Services Specialist I at ICON, you will support clinical trial sites by managing logistics, resolving site-related issues, and ensure that sites are equipped with the necessary resources to conduct trials effectively.\nLocation: Singapore Loyang office 60% and home 40%\nWorking hours\n- 8:00 am to 5:00 pm Monday to Friday\n- No shifts\n- Occasional Saturdays and Public Holidays may be needed,\ndepending on operational needs.\nWhat You Will Do:\nYou will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.\nKey responsibilities include:\nProviding logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.\nAssisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.\nCollaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.\nTracking site performance metrics and providing reports to support study timelines and goals.\nEnsuring compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities.\nYour Profile:\nYou will bring relevant clinical research experience, along with the following qualifications and skills.\nRequired qualifications and experience:\nSingapore Citizen or Permanent Resident\nBachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.\nExperience in site management, clinical operations, or a related field is preferred.\nFluent in English and Chinese (Read, Write and Speak)\nStrong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.\nKnowledge of clinical trial processes, GCP, and regulatory requirements is a plus.\nExcellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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