{"id":3050798,"url":"https://alion.io/job/icon-sr-manager-reader-ops-imaging-and-cardiac","title":"Sr Manager, Reader Ops (Imaging and Cardiac)","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blue Bell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2604},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T03:45:51Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Sr Manager, Clinical Operations - IMC - ImagingICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.\nAs a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.\nOverall Job Summary\nThe Senior Manager, Reader Operations, is responsible for the strategic leadership, operational management, and performance of the Reader Operations function. This role oversees the delivery of high-quality medical imaging and cardiac safety services through effective management of reader resources, operational processes, workforce planning, training programs, quality standards, and cross-functional collaboration.\nThe Senior Manager provides vision, leadership, and mentorship to the Reader Operations team while ensuring alignment with corporate objectives, customer expectations, regulatory requirements, and operational excellence standards. The position is accountable for resource utilization, operational efficiency, quality performance, business continuity, technology adoption, employee engagement, and continuous process improvement.\nWorking collaboratively across Project Management, MSA, Readers, Technology, Quality Assurance, Business Development, and Executive Leadership, the Senior Manager ensures operational readiness, successful study execution, client satisfaction, and achievement of departmental goals while maintaining compliance with IMC and ICON policies and procedures.\nEssential Responsibilities\nLeadership and People Management\nRecognize, exemplify, and adhere to ICON's values centered on People, Clients, and Performance. \nProvide strategic and tactical leadership for the Reader Operations function. \nEstablish and maintain a high-performing, collaborative, and customer-focused team culture. \nMentor, coach, and develop Reader Operations staff through performance management, professional development planning, and career growth opportunities. \nConduct regular assessments of employee engagement, team effectiveness, and organizational health, implementing action plans as needed. \nSupport workforce planning, recruitment, interviewing, onboarding, succession planning, and retention initiatives. \nFoster accountability and continuous learning through regular feedback, coaching, and recognition programs. \nEnsure adequate staffing levels to meet current and future business demands. \nReader Workforce Management\nOversee reader onboarding, qualification, credentialing, training, and ongoing competency assessment programs. \nPartner with ICON MSA to ensure optimal reader utilization and assignment strategies. \nDevelop and maintain reader capacity models to support current operations and future growth. \nManage reader allocation, workload balancing, and scheduling strategies to maximize efficiency and client responsiveness. \nMonitor reader productivity, turnaround times, utilization, and quality metrics to ensure operational excellence. \nDevelop contingency plans to address reader availability risks and business continuity requirements. \nOperational Excellence and Performance\nDrive operational performance through establishment, monitoring, and reporting of key performance indicators (KPIs), productivity metrics, utilization measures, quality outcomes, and customer service targets. \nEvaluate operational workflows and implement improvements to enhance quality, efficiency, scalability, and customer experience. \nLead departmental process improvement initiatives using data-driven methodologies and best practices. \nEstablish performance benchmarks and service level expectations across Reader Operations. \nEnsure effective use of operational tools, technologies, and reporting systems. \nIdentify operational risks, develop mitigation plans, and communicate issues to leadership as appropriate. \nPromote a culture of continuous improvement and operational innovation. \nQuality and Compliance\nEnsure compliance with SOPs, regulatory requirements, quality standards, and company policies. \nPartner with Quality Assurance to support audit readiness, inspections, CAPA activities, and quality improvement initiatives. \nMonitor operational quality metrics and implement corrective and preventive actions when necessary. \nEnsure consistency and standardization of operational practices across the Reader Operations organization. \nDrive a culture of quality, accountability, and regulatory compliance throughout the department. \nTechnology and Innovation\nChampion technology adoption and workflow optimization initiatives that enhance operational performance and user experience. \nPartner with Technology, Product, and Business stakeholders to identify opportunities for automation and process efficiencies. \nParticipate in evaluation, implementation, and optimization of operational systems and platforms. \nLead change management activities associated with new technologies and business processes. \nEnsure teams are effectively utilizing available tools and systems to maximize productivity and quality. \nClient and Cross-Functional Partnership\nServe as a senior escalation point for operational, client, reader, and cross-functional issues. \nParticipate in client meetings, governance reviews, audits, and escalation discussions as required. \nBuild strong partnerships with Project Management, MSA, Readers, Technology, Quality Assurance, and other stakeholders. \nSupport business development initiatives by providing operational expertise and resource planning input. \nEnsure exceptional client service through proactive communication, operational transparency, and delivery excellence. \nAdditional Responsibilities\nLead or participate in strategic initiatives, organizational transformation efforts, and special projects. \nCommunicate and implement lessons learned and best practices across the organization. \nPerform other duties as assigned by senior leadership. \nTravel possible up to 25%. \nEducation and Experience Requirements\nBachelor's degree in Life Sciences, Health Sciences, Healthcare Administration, Business Administration, or a related field required. \nAdvanced degree and/or relevant leadership certifications preferred. \nExtensive experience in clinical research, medical imaging, healthcare operations, central laboratory operations, or related regulated environments. \nMinimum of 8-10 years of progressive operational leadership experience, including direct people management responsibilities. \nDemonstrated success leading large operational teams and managing complex resource planning activities. \nProven experience driving operational performance, workforce optimization, process improvement, and organizational change management. \nExcellent leadership, communication, stakeholder management, and team development skills. \nStrong analytical and problem-solving capabilities with a data-driven approach to decision-making. \nAbility to influence and collaborate effectively across all levels of the organization. \nExperience leading geographically dispersed teams preferred. \nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? Please click here to apply","description_format":"text","description_chars":8262,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-10-22T02:26:09Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.877,"p_room":1,"age_days":8,"expected_fill_days":26,"reasons":["conf:50","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/icon-sr-manager-reader-ops-imaging-and-cardiac","json_url":"https://alion.io/job/icon-sr-manager-reader-ops-imaging-and-cardiac.json","meta":{"generated_at":"2026-10-25T04:54:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5677},"rest":"https://alion.io/mcp/rest/get_company?id=5677"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficon-sr-manager-reader-ops-imaging-and-cardiac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficon-sr-manager-reader-ops-imaging-and-cardiac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficon-sr-manager-reader-ops-imaging-and-cardiac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icon-sr-manager-reader-ops-imaging-and-cardiac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficon-sr-manager-reader-ops-imaging-and-cardiac"}]}