{"id":3261943,"url":"https://alion.io/job/icon-systems-support-specialist","title":"Systems Support Specialist","company":{"id":5677,"name":"ICON","domain":"iconplc.com","url":"https://alion.io/company/icon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":60,"ghost_share":0,"stale_share":0.817,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Veeva","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-08T00:19:54Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Systems Support SpecialistAt ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.\nAs the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.\nAs a Systems Support Specialist at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmers.\nWhat You Will Do:\nYou will take responsibility for scientific operations deliverables, applying your skills to ensure quality and efficiency in Veeva Vault.\nKey responsibilities include:\nUser Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.\nTroubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.\nDocumentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.\nSystem Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.\nTraining: Assist in training end-users on various IT systems and applications to enhance their proficiency.\nRecommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.\nYour Profile:\nYou will bring relevant scientific operations experience, along with the following qualifications and skills.\nRequired qualifications and experience:\nBachelor's degree in Computer Science, Information Technology, or a related field.\nProven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.\nStrong knowledge of hardware and software components, network configuration, and IT security best practices.\nExcellent problem-solving skills and the ability to communicate technical information effectively.\nDetail-oriented and committed to providing top-Ntch customer service.\nRelevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.\nEmployment with ICON is contingent upon having the legal right to work in the country where the role is based.\nRewards & Benefits\nICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.\nBenefits may include:\nCompetitive base salary and performance related incentives\nHealth and wellbeing programmes including medical, dental, and vision coverage where applicable\nRetirement and pension plans\nLife assurance and disability coverage\nEmployee assistance programmes and wellbeing resources\nLearning and development opportunities through structured training and career pathways\nBenefits may vary depending on role and location.\nVisit our careers site to read more about the benefits ICON offers.\nInclusion and Accessibility\nICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.\nIf you require reasonable accommodations during the recruitment process, please let us know or submit a request here.\nAre you a current ICON Employee? 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