{"id":3212195,"url":"https://alion.io/job/iconic-hotels-resorts-front-desk-agent","title":"Front Desk Agent","company":{"id":2302228,"name":"Iconic Hotels & Resorts","domain":"iconichotelsresorts.com","url":"https://alion.io/company/iconichotelsresorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palm Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-15T19:30:10Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T11:31:22Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Description\nEveryone Belongs at Palm House\nAt Palm House, exceptional hospitality begins with exceptional people. We believe that creating memorable experiences for our guests starts with cultivating a workplace where every team member feels welcomed, respected, valued, and empowered to succeed. As a luxury hospitality destination, we recognize that diversity of backgrounds, perspectives, experiences, and ideas strengthens our team and enhances the personalized service we provide. We are committed to fostering a culture where inclusion is intentional, collaboration is encouraged, and every individual has the opportunity to thrive.\nOur Commitment\nPalm House is dedicated to building and maintaining a workplace that:\nWelcomes individuals from diverse backgrounds and experiences. \nPromotes a culture of dignity, respect, and belonging. \nProvides equal opportunities for recruitment, development, promotion, and career advancement. \nEncourages open communication, collaboration, and mutual respect. \nMaintains a work environment free from discrimination, harassment, and retaliation. \nInvests in learning, leadership development, and continuous professional growth. \nOur People\nOur team reflects the diverse communities we serve. We value the unique perspectives each individual brings and believe that an inclusive workforce enables us to deliver thoughtful, personalized, and authentic hospitality. Every team member plays an important role in creating an environment where colleagues and guests alike feel welcomed and appreciated.\nEqual Employment Opportunity\nPalm House is proud to be an Equal Opportunity Employer. We are committed to making employment decisions based on qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified applicants and team members in accordance with applicable laws.\nLearning & Development\nWe believe inclusion is strengthened through continuous learning. Palm House invests in ongoing education and professional development designed to support:\nLeadership development \nRespectful workplace practices \nGuest service excellence \nProfessional growth and career advancement \nA culture of collaboration and accountability \nThese initiatives help ensure our team members are equipped to deliver Forbes-level service while supporting one another with professionalism and respect. Our Promise Our commitment to diversity, equity, and inclusion extends beyond employment. It is reflected in how we welcome guests, support our colleagues, engage with our community, and uphold the values that define Palm House. By embracing different perspectives and treating everyone with dignity and respect, we create meaningful experiences for our guests and an exceptional workplace for our team.\nJoin Our Team\nIf you are passionate about luxury hospitality, exceptional service, and being part of an inclusive workplace where your contributions are valued, we invite you to explore career opportunities at Palm House.\nPalm House is proud to be an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace for all.\nPosition Summary\nThe Front Desk Agent serves as the face of Palm House and is responsible for creating exceptional first and last impressions for every guest. This position delivers personalized, anticipatory service while ensuring a seamless arrival, stay, and departure experience. The ideal candidate is polished, professional, detail-oriented, and passionate about providing luxury hospitality that exceeds guest expectations.\nAs a key member of the Front Office team, the Front Desk Agent embodies the hotel's service culture by fostering meaningful guest connections, resolving concerns with urgency and empathy, and consistently upholding Forbes Travel Guide standards.\nEssential Duties and Responsibilities\nGuest Experience & Service Excellence\nWelcome guests with warmth, professionalism, and genuine hospitality. \nCreate memorable experiences by anticipating guest needs and delivering personalized service. \nRecognize returning guests and VIPs, ensuring preferences and special requests are acknowledged and accommodated. \nRespond promptly and professionally to guest inquiries, concerns, and requests. \nResolve guest issues efficiently and follow through to ensure complete satisfaction. \nMaintain a positive, polished, and service-focused presence at all times. \nCheck-In & Check-Out Operations\nPerform accurate and efficient guest check-in and check-out procedures. \nVerify reservation details, payment methods, room assignments, and guest preferences. \nCoordinate luggage assistance, transportation requests, and special accommodations as needed. \nProcess room changes, extensions, upgrades, and billing adjustments accurately. \nEnsure guest folios are reviewed and settled correctly upon departure. \nHotel Knowledge & Concierge Support\nMaintain comprehensive knowledge of hotel amenities, services, dining outlets, events, and local attractions. \nProvide personalized recommendations tailored to guest interests and preferences. \nAssist with reservations, transportation arrangements, and general concierge-related requests. \nAdministrative Responsibilities\nAccurately process reservations, cancellations, modifications, and room assignments. \nMaintain confidential guest records and protect sensitive information. \nComplete daily reports, cash handling procedures, and shift audits as assigned. \nEnsure all transactions comply with hotel policies and procedures. \nTeam Collaboration\nWork closely with Housekeeping, Engineering, Security, Food & Beverage, and other departments to ensure seamless guest experiences. \nCommunicate guest preferences, special requests, and operational concerns effectively. \nParticipate in departmental meetings, training sessions, and ongoing development programs. \nForbes & Luxury Service Standards\nConsistently uphold Forbes Travel Guide and Palm House luxury service standards. \nDemonstrate attention to detail, professionalism, and a commitment to excellence in every guest interaction. \nMaintain a sense of urgency while delivering thoughtful and personalized service. \nQualifications\nEducation\nHigh School Diploma or GED required. \nAssociate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. \nExperience\nMinimum of one (1) year of experience in a guest-facing hospitality role required. \nLuxury hotel, resort, or upscale hospitality experience strongly preferred. \nExperience with hotel property management systems (PMS) preferred. \nKnowledge, Skills, and Abilities\nExceptional verbal and written communication skills. \nStrong interpersonal and relationship-building abilities. \nAbility to remain composed and professional in a fast-paced environment. \nStrong problem-solving and conflict-resolution skills. \nProficiency in Microsoft Office and hotel management software. \nExcellent organizational skills and attention to detail. \nAbility to multitask while maintaining service excellence. \nWorking Conditions\nFast-paced luxury hotel environment with continuous guest interaction. \nMust be available to work flexible schedules, including weekends, evenings, holidays, and special events. \nRequires frequent standing, walking, and movement throughout the property. \nPhysical Requirements\nAbility to stand and walk for extended periods, up to eight (8) hours per shift. \nAbility to lift, carry, push, and pull up to 25 pounds when assisting guests or performing operational duties. \nAbility to bend, stoop, kneel, reach, and climb as necessary. \nManual dexterity required to operate computers, telephones, and office equipment. \nAbility to work effectively in a busy environment while maintaining focus, professionalism, and attention to detail. \nSalary Description\n22/hr","description_format":"text","description_chars":8142,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible schedule","Professional 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