{"id":3206778,"url":"https://alion.io/job/iconic-hotels-resorts-front-office-manager","title":"Front Office Manager","company":{"id":2302228,"name":"Iconic Hotels & Resorts","domain":"iconichotelsresorts.com","url":"https://alion.io/company/iconichotelsresorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palm Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":389},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-08T16:01:03Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-06T13:56:16Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Description\nEveryone Belongs at Palm House\nAt Palm House, exceptional hospitality begins with exceptional people. We believe that creating memorable experiences for our guests starts with cultivating a workplace where every team member feels welcomed, respected, valued, and empowered to succeed. As a luxury hospitality destination, we recognize that diversity of backgrounds, perspectives, experiences, and ideas strengthens our team and enhances the personalized service we provide. We are committed to fostering a culture where inclusion is intentional, collaboration is encouraged, and every individual has the opportunity to thrive.\nOur Commitment Palm House is dedicated to building and maintaining a workplace that:\nWelcomes individuals from diverse backgrounds and experiences. \nPromotes a culture of dignity, respect, and belonging. \nProvides equal opportunities for recruitment, development, promotion, and career advancement. \nEncourages open communication, collaboration, and mutual respect. \nMaintains a work environment free from discrimination, harassment, and retaliation. \nInvests in learning, leadership development, and continuous professional growth. \nOur People\nOur team reflects the diverse communities we serve. We value the unique perspectives each individual brings and believe that an inclusive workforce enables us to deliver thoughtful, personalized, and authentic hospitality.\nEvery team member plays an important role in creating an environment where colleagues and guests alike feel welcomed and appreciated.\nEqual Employment Opportunity\nPalm House is proud to be an Equal Opportunity Employer. We are committed to making employment decisions based on qualifications, performance, and business needs.\nWe do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.\nWe are also committed to providing reasonable accommodations to qualified applicants and team members in accordance with applicable laws.\nLearning & Development\nWe believe inclusion is strengthened through continuous learning. Palm House invests in ongoing education and professional development designed to support:\nLeadership development \nRespectful workplace practices \nGuest service excellence \nProfessional growth and career advancement \nA culture of collaboration and accountability \nThese initiatives help ensure our team members are equipped to deliver Forbes-level service while supporting one another with professionalism and respect.\nOur Promise\nOur commitment to diversity, equity, and inclusion extends beyond employment. It is reflected in how we welcome guests, support our colleagues, engage with our community, and uphold the values that define Palm House.\nBy embracing different perspectives and treating everyone with dignity and respect, we create meaningful experiences for our guests and an exceptional workplace for our team.\nJoin Our Team\nIf you are passionate about luxury hospitality, exceptional service, and being part of an inclusive workplace where your contributions are valued, we invite you to explore career opportunities at Palm House.\nPalm House is proud to be an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace for all.\nThe Front Office Manager is responsible for overseeing all aspects of the front office and guest service operations to ensure an exceptional guest experience. This position provides leadership and direction to the Guest Services team, fosters a culture of hospitality and teamwork, and upholds Palm House standards of excellence. The Guest Service Manager serves as a key liaison between guests and hotel departments to ensure smooth, efficient, and memorable stays.\nKey Responsibilities:\nSupervise, train, and mentor the Front Desk Agents, Guest Service Supervisors, and Night Auditors, ensuring efficient and professional operations. \nOversee all front office activities, including check-ins, check-outs, guest inquiries, and room assignments. \nMaintain a strong presence in the lobby to greet guests, handle VIP arrivals, and ensure personalized service. \nAddress and resolve guest concerns, complaints, and special requests promptly and effectively. \nMonitor guest satisfaction scores and implement service improvement initiatives as needed. \nCoordinate with Housekeeping, Maintenance, and Food & Beverage departments to ensure guest needs are met and issues are resolved quickly. \nEnsure proper cash handling, billing accuracy, and compliance with accounting and audit procedures. \nAssist and coordinate amenities for VIP guests \nAssist with scheduling, payroll review, and staff performance evaluations. \nEnsure compliance with hotel policies, safety regulations, and brand standards. \nAct as Manager on Duty (MOD) as required, making operational decisions and representing hotel leadership during shifts. \nRespond and monitor reviews from online travel agencies, google and trip advisor \nAssist with team scheduling aligned to occupancy \nMonitor daily pass on follow up directly with the guests when needed \nOther duties as assigned. \nQualifications:\nBachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. \nMinimum 3-5 years of experience in front office or guest services, with at least 2 years in a leadership or management role. \nStrong leadership, communication, and organizational skills. \nProficiency in hotel property management systems (PMS) and Microsoft Office Suite. \nProven ability to analyze guest feedback and operational data to drive service excellence. \nDemonstrated ability to lead a diverse team with professionalism, empathy, and motivation. \nAbility to work flexible hours, including nights, weekends, and holidays, as needed. \nPhysical Requirements:\nAbility to stand and walk for extended periods throughout the shift. \nAbility to lift or carry up to 20 pounds (e.g., assisting guests with luggage). \nFrequent interaction with guests and staff in the lobby and other hotel areas. \nComfortable working in a fast-paced, guest-facing environment. \nSalary Description\n65,000/annually","description_format":"text","description_chars":6318,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T13:32:28Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.554,"p_room":0.35,"age_days":58,"expected_fill_days":26,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/iconic-hotels-resorts-front-office-manager","json_url":"https://alion.io/job/iconic-hotels-resorts-front-office-manager.json","meta":{"generated_at":"2026-11-06T15:13:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2302228},"rest":"https://alion.io/mcp/rest/get_company?id=2302228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficonic-hotels-resorts-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficonic-hotels-resorts-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficonic-hotels-resorts-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iconic-hotels-resorts-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficonic-hotels-resorts-front-office-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3206778}},{"tool":"search_jobs","arguments":{"company":"iconichotelsresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3206778},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}