{"id":3489503,"url":"https://alion.io/job/iconic-hotels-resorts-restaurant-operations-manager","title":"Restaurant Operations Manager","company":{"id":2302228,"name":"Iconic Hotels & Resorts","domain":"iconichotelsresorts.com","url":"https://alion.io/company/iconichotelsresorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palm Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2117},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T14:49:02Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T03:55:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nPalm House | Palm Beach, Florida\nExceptional Hospitality Begins with You\nAt Palm House, thoughtful service, refined surroundings, and genuine connections create a distinctive luxury experience. We are seeking a polished, hands-on Restaurant Operations Manager to lead our restaurant team, elevate service standards, and build lasting relationships with our guests.\nThis opportunity is ideal for a hospitality professional who thrives on the restaurant floor, enjoys developing people, and understands the details that make a dining experience memorable.\nYour Role\nThe Restaurant Operations Manager’s primary focus is leading the restaurant floor, strengthening service delivery, developing the team, and ensuring every guest feels personally welcomed and expertly cared for.\nThe role also oversees In-Room Dining and Pool service, which represent a smaller portion of the operation. The Hospitality Manager reports to this position. Banquet operations and the Director of Banquets remain outside this role’s scope.\nWorking closely with Food & Beverage leadership and the culinary team, you will balance exceptional guest care with effective staffing, operational efficiency, and financial accountability.\nKey Responsibilities\nRestaurant Leadership & Guest Experience\nLead restaurant service with a visible, approachable presence on the floor.\nUphold Palm House’s luxury service standards, with attention to presentation, timing, accuracy, and personalized guest interactions.\nBuild relationships with hotel guests, local patrons, and returning diners by recognizing preferences and creating thoughtful experiences.\nOversee reservations, seating, table assignments, and service flow to support a seamless dining experience.\nAnticipate guest needs, resolve concerns professionally, and ensure thoughtful follow-through.\nPartner with culinary leadership on menu knowledge, food quality, dietary requests, and timely service.\nTeam Leadership & Development\nLead, coach, and support the restaurant team and Hospitality Manager, setting clear expectations and encouraging accountability.\nConduct meaningful pre-shift briefings covering guest preferences, special occasions, menu updates, and service priorities.\nTrain team members in service etiquette, food and beverage knowledge, suggestive selling, and guest recovery.\nSupport recruitment, onboarding, performance evaluations, and employee development in partnership with Food & Beverage leadership and People & Culture.\nFoster a respectful, collaborative environment that promotes teamwork and pride in service.\nOperational & Financial Management\nOversee daily restaurant operations, including opening and closing procedures, dining room readiness, cleanliness, and equipment condition.\nPrepare and adjust schedules based on reservations, occupancy, and business needs while monitoring labor costs and overtime.\nReview sales, guest feedback, and operating results to identify opportunities to improve performance.\nSupport inventory management, ordering, and control of restaurant supplies, serviceware, and beverage products.\nEnsure accurate POS transactions, check settlement, cash handling, and adherence to procedures for discounts, voids, and complimentary items.\nMaintain compliance with food safety, sanitation, responsible alcohol service, and hotel policies.\nIn-Room Dining & Pool Service\nProvide operational oversight of In-Room Dining and Pool service, maintaining consistent service and presentation standards.\nWork with the Hospitality Manager to coordinate staffing, service readiness, and timely delivery.\nMonitor guest feedback and address service opportunities across both areas.\nJob Requirements\nMinimum of three years of restaurant management experience in a luxury hotel, upscale restaurant, or fine dining environment.\nStrong background in hands-on restaurant floor leadership, elevated service standards, and guest relationship building.\nDemonstrated ability to train, coach, and develop service teams, including supervising managers.\nExperience managing staffing, scheduling, labor costs, inventory, and operating expenses.\nStrong knowledge of fine dining service, wine, cocktails, food presentation, and dietary considerations.\nAbility to oversee multiple service areas while maintaining a strong presence in the restaurant.\nProficiency with restaurant point-of-sale, reservation, and scheduling systems.\nExcellent communication, organizational, problem-solving, and guest recovery skills.\nKnowledge of food safety, sanitation, responsible alcohol service, and cash-handling procedures.\nProfessional presentation and commitment to Palm House’s service and grooming standards.\nAvailability to work mornings, evenings, weekends, and holidays as business needs require.\nAbility to stand and walk for extended periods and perform the essential duties of the position, with or without reasonable accommodation.\nHospitality management education or equivalent relevant experience preferred.\nEveryone Belongs at Palm House\nOur people bring Palm House to life. We value diverse backgrounds, thoughtful perspectives, and a shared commitment to making guests and colleagues feel welcomed, respected, and valued.\nBring your passion for hospitality, your eye for detail, and your leadership to Palm House. Apply today.\nPalm House is an equal opportunity employer.\nRequirements\nJob Requirements - Restaurant Operations Manager\nMinimum of three years of restaurant management experience in a luxury hotel, upscale restaurant, or fine dining environment.\nStrong background in hands-on restaurant floor leadership, with a focus on elevated service standards, personalized guest experiences, and building lasting guest relationships.\nDemonstrated ability to train, coach, and develop service teams, including supervising managers and holding them accountable for performance.\nAbility to oversee restaurant operations as the primary responsibility, with additional oversight of In-Room Dining and Pool service.\nExperience managing staffing, scheduling, labor costs, inventory, and operating expenses.\nStrong knowledge of fine dining service, food and beverage offerings, wine, cocktails, and dietary considerations.\nAbility to work closely with culinary leadership to coordinate service, maintain quality, and accommodate guest preferences.\nProficiency with restaurant point-of-sale, reservation, and scheduling systems.\nExcellent communication, organizational, problem-solving, and guest recovery skills.\nKnowledge of food safety, sanitation, responsible alcohol service, and cash-handling procedures.\nProfessional presentation and commitment to Palm House’s service and grooming standards.\nAvailability to work mornings, evenings, weekends, and holidays as business needs require.\nAbility to perform the essential duties of an active restaurant management role, with or without reasonable accommodation.\nHospitality management education or equivalent relevant experience 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