{"id":2204487,"url":"https://alion.io/job/iconiccare-customer-success-manager","title":"Customer Success Manager","company":{"id":678656,"name":"IconicCare","domain":"iconiccare.com","url":"https://alion.io/company/iconiccare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:19:42Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:15:35Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About IconicCare\nIconicCare places an in-house physiatrist in skilled nursing facilities at no cost to the facility. Our providers\nare in the building 2-3 days a week, focused on pain management, function, and skin integrity. That means\npatients hit their discharge function goals, opioid use comes down, and falls and hospital readmissions drop.\nWe were founded by physiatrist Dr. Christian Morris, and we're growing quickly into new markets.\nThe role\nThis is a traveling customer relations role. You'll own and travel to 3 assigned metros. Full time employees will consistently travel 2-3 weeks out of the month. You'll visit skilled nursing facilities across each of your assigned metros, build relationships with\nAdministrators and Directors of Nursing, and set up alignment calls with Dr. Morris and our Director of\nRevenue Operations. You don't need a clinical background, because Dr. Morris handles the clinical\nconversation on the call. Your job is building trust in the building and getting the right people on the\ncalendar.\nBecause this is a traveling assignment, you'll be back in the same buildings every couple of months. Those who do best here\nkeep very detailed facility notes.\nIf you're picturing struggling to get past the front desk and getting shown the door, this is the opposite. Facilities need\nwhat we have. In-house physiatry is in high demand and hard to find, and most buildings have been trying to\nget this kind of coverage for a long time. When you walk in, you're not selling something. You're a partner to our\nclinical team, helping facilities get the care their patients need.\nWhen it's done right, staff don't see you as a marketer. They see you as part of the clinical care team, someone\nwho understands their challenges and connects them with Dr. Morris for the full clinical picture. Doors open\neasily, and getting in front of the Administrator and Director of Nursing in person is usually the easy part.\nWho we want (and who we don't)\nWe want people who learn quickly and are incredibly friendly/personable. You need to be open to traveling consistently, at-least 4 weekdays of your traveling weeks will be at one of your 3 metros. Either a Sunday through Thursday traveling schedule or a Monday through Friday traveling schedule. We'll teach you the industry.\nWe are intentionally not looking for marketing reps from wound care, therapy, hospice, or other SNF vendor\ncompanies. We want a different kind of presence in these buildings, not the one administrators already hear from\nevery week. You need to be good at following a system, keeping notes, and making friends.\nWhat you'll do\nRepeatedly visit a set route of facilities across your metro.\nBuild repeat relationships with front desk staff, Administrators, and DONs\nSet up alignment calls with both the Administrator and the DON attending\nLog every visit and meeting in HubSpot\nKeep a clean pipeline so every booked call is ready for a smooth handoff\nFull-time or part-time:\nYou choose whether to work full-time or part-time. Full-time reps are eligible for company benefits,\nincluding health, dental, and vision insurance and a 401(k). Part-time reps set a schedule that fits their life\nand can still choose any of the three pay plans below. On a plan with a base salary, the base is prorated to\nthe time you work each month, and your bonus rates stay the same as a full-time employee on that plan.\nChoose how you're paid\nEveryone comes into this role with different goals, and life circumstances, so you choose how you're paid. We offer three\ncompensation plans, and every one is built around a $100,000 on target annual income for full-time employees:\nFull Commission. The highest commission rates and the most upside, for reps who want every dollar tied\nto their results.\nBase + commission. A guaranteed base salary with reduced commission rates, for steadier income while\nyou build your territory.\nPartial Base + commission. A smaller base with commission rates in between, for a balance of stability and upside.\nOn every plan, you get paid at multiple stages as a facility moves forward, from the first initial meeting through\nsigning. Commission is uncapped, and top performers earn well past the on target earning of $100,000. We'll walk through the exact numbers for each plan in your interview.\nMileage, Travel, & Per-Diem: Allotted budgets provided at company rate.\nRequirements\nMust be eligible to obtain rental cars (25+) and have a valid driver's license\nAble to pass a background check and meet facility visitor requirements\nA professional, trustworthy, kind presence in a healthcare setting","description_format":"text","description_chars":4599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nursing Homes & Long-Term Care","Specialist Medical Practices"],"lifecycle":[{"event":"open","at":"2026-10-09T22:39:28Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":0.9,"age_days":12,"expected_fill_days":32,"reasons":["conf:0","wave","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/iconiccare-customer-success-manager","json_url":"https://alion.io/job/iconiccare-customer-success-manager.json","meta":{"generated_at":"2026-10-22T07:53:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678656},"rest":"https://alion.io/mcp/rest/get_company?id=678656"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficoniccare-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficoniccare-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficoniccare-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iconiccare-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficoniccare-customer-success-manager"}]}