{"id":1775767,"url":"https://alion.io/job/icontact-bpo-call-centre-agentrecruiter","title":"Call Centre Agent/Recruiter","company":{"id":177340,"name":"iContact BPO","domain":"icontactbpo.com","url":"https://alion.io/company/icontact-bpo","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Randburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T16:29:18Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-31T23:20:11Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Role Summary\nWe are looking for a proactive and highly organised Recruitment Coordinator to support our recruitment team by managing high-volume candidate communication throughout the hiring process.\nThe successful candidate will be responsible for conducting inbound and outbound recruitment calls, scheduling interviews, confirming candidate attendance, and maintaining accurate recruitment records. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced, target-driven environment.\nKey Responsibilities\nConduct high-volume inbound and outbound recruitment calls to engage prospective candidates.\n\nSchedule and book candidate interviews using the company calendar system.\n\nContact candidates to confirm interview attendance and provide any required interview information.\n\nFollow up with candidates who fail to attend scheduled interviews and reschedule appointments where appropriate.\n\nMaintain accurate and up-to-date candidate records within the Applicant Tracking System (ATS).\n\nCapture detailed call notes, outcomes, and dispositions after every candidate interaction.\n\nRespond professionally to candidate enquiries and provide accurate information regarding the recruitment process.\n\nWork closely with Recruiters and Hiring Managers to ensure interviews are scheduled efficiently.\n\nMaintain confidentiality of candidate information and ensure compliance with company policies and data protection requirements.\n\nMeet daily productivity, quality, and service delivery targets.\n\nMinimum Requirements\nGrade 12 (Matric).\n\nMinimum of 1 years' experience in recruitment, sales, or a call centre environment.\n\nPrevious experience conducting high-volume inbound and outbound calls.\n\nExperience working with an Applicant Tracking System (ATS) or CRM system will be advantageous.\n\nProficient in Microsoft Office applications.\n\nClear criminal record.\nSkills & Competencies\nExcellent verbal and interpersonal communication skills.\n\nStrong customer service and stakeholder engagement skills.\n\nHigh level of attention to detail and accuracy.\n\nExcellent organisational and time management skills.\n\nAbility to multitask and prioritise effectively in a fast-paced environment.\n\nStrong data entry and record-keeping skills.\n\nComputer literate with the ability to navigate multiple systems simultaneously.\n\nProfessional telephone etiquette.\n\nStrong problem-solving and decision-making abilities.\n\nAbility to work independently as well as collaboratively within a team.\n\nAdaptable, resilient, and able to perform under pressure.\n\nHigh level of professionalism, confidentiality, and integrity.\n\nAbility to work night shift","description_format":"text","description_chars":2689,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Professional Services","Business Process Outsourcing (BPO)","Call Center 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