{"id":2603862,"url":"https://alion.io/job/iconz-webvisions-noc-operations-team-lead","title":"NOC Operations Team Lead","company":{"id":4434310,"name":"Iconz-Webvisions","domain":"iwv.works","url":"https://alion.io/company/iconz-webvisions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4500,"max":5500,"currency":"SGD","period":"month","gross":true,"usd_annual":51336},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Company Overview\nHeadquartered in Singapore, ICONZ-Webvisions is a trusted cloud and managed hosting provider with over 25 years of experience. We deliver secure, reliable technology solutions to mid-tier enterprises, helping them innovate and improve efficiency through cloud computing. Through our consultative approach, we help businesses leverage cloud technologies to innovate, improve efficiency, and stay ahead in a rapidly evolving digital landscape.\nJob Summary\nYou will lead and support a technical operations team delivering customer support, service delivery, installation, configuration, maintenance, and managed services across physical and virtualized environments. This role requires some technical expertise, supervisory experience, and a hands-on approach to ensure operational and service excellence.\nResponsibilities\nLead and manage a 24/7 IT operations team, coordinating workload and shift coverage to maintain high service reliability and customer satisfaction\nCoach, develop, and support team members, including recruitment and onboarding, to enhance team performance and operational efficiency\nOversee customer tickets, service requests, and escalations, ensuring timely communication and effective resolution of issues\nCoordinate major incident management by assessing impact and priority, allocating resources, managing escalations, and leading post-incident reviews to minimize downtime\nProvide technical supervision and hands-on support across servers, networking, cloud, and data-centre environments to ensure high system availability and performance\nImplement and maintain operational reporting, documentation, and process improvements to optimize service delivery and team productivity\nDemonstrate accountability and ownership in managing operational issues and driving continuous improvement initiatives\nCommunicate effectively with customers and stakeholders to maintain transparency and build trust\nApply problem-solving skills and sound decision-making to resolve complex technical and operational challenges\nRequired competencies and certifications\nStrong knowledge of incident, problem, SLA, and operational management\nExperience in managed services, customer support, or cloud environments\nWorking knowledge of servers, networking, virtualization, and data-centre operations\nPreferred competencies and qualifications\nDiploma or Degree in Computer Science, IT, Computer Engineering, or a related field\n4+ years of experience in IT operations, including 1–2 years in a team-lead or supervisory role\nProficient in spoken and written English\nStrong communication and interpersonal skills\nDetail-oriented with a high level of accuracy\nExcellent analytical, problem-solving, and decision-making abilities\nProactive, responsible, and willing to learn\nSkills\nDevelopment, Customer Service Delivery, Task Scheduling, Ticketing, Customer Support, Data Centre environments, Documentation, Escalation Management, Operational Reporting, Resource Allocation, Networking, Team Management, Accountability Management, Customer Communication, Incident Management","description_format":"text","description_chars":3083,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T08:28:15Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely 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