{"id":3303660,"url":"https://alion.io/job/icorp-it-onsite-support-manager","title":"IT Onsite Support Manager","company":{"id":678463,"name":"icorp","domain":"icorp.com.mx","url":"https://alion.io/company/icorp-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":130000,"period":"year","method":null,"sample_n":6855},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T13:27:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"¡icorp te está buscando para formar parte de un equipo de alto desempeño!\nBuscamos un Manager de Soporte en Sitio para planear y dirigir el trabajo del equipo, monitorear su desempeño y tomar acciones correctivas cuando sea necesario. El objetivo principal de esta posición es asegurar el éxito de la organización y del equipo de trabajo, tomando decisiones clave y optimizando tanto los recursos como el personal para lograr resultados exitosos.\nUbicación: Querétaro \nEsquema de trabajo: Presencial\n Horario: Lunes a Viernes 8:30 AM - 6:00 PM (Con disponibilidad de cubrir incidentes fuera del horario)\nResponsabilidades\nGestión de Personal: Monitorear desempeño, evaluar resultados, realizar evaluaciones de desempeño, aplicar acciones correctivas y supervisar/desarrollar al personal. \nRelacionamiento y Atención a Clientes: Mantener la comunicación con clientes y colaboradores internos, atender quejas y realizar sesiones de retroalimentación, seguimiento y reuniones semanales/mensuales. \nControl de Presupuesto: Administrar, monitorear y generar reportes del presupuesto asignado al área. \nPlanificación y Proyectos: Desarrollar planes para alcanzar objetivos, gestionar proyectos internos y de mejora, analizar información y delegar actividades. \nConcientización y Cultura de Seguridad: Promover la cultura de seguridad de la información mediante capacitación, concientización, análisis de riesgos y creación de controles y documentación. \nRelación Interdepartamental: Colaborar con Talent Management, Área Comercial, Desarrollo Organizacional, Administrativo y Dirección.\nRequirements\nRequisitos y Conocimientos Técnicos\n Educación: Licenciatura (Titulado). \nExperiencia: Más de 5 años de experiencia. \nIdiomas: Inglés avanzado\n Disponibilidad para viajar: Sí, de acuerdo a solicitud del cliente (dentro y fuera de la República Mexicana). \nConocimientos Técnicos Obligatorios:\nHerramienta de tickets. \nConocimiento general de soporte técnico. \nHerramientas de diagramación. \nSuite Google & Office. \nConocimiento en Metodología de proyectos. \nCertificación ITIL \nBenefits\nSueldo base competitivo: $30, 000- $45, 000 (incluyendo bonos) brutos mensuales\nBono por desempeño \nPrestaciones de ley desde el primer día \n¡Únete! Tú eres la actitud que innova. 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