{"id":801327,"url":"https://alion.io/job/icpnet-senior-project-manager-content-production","title":"Senior Project Manager – Content Production","company":{"id":691381,"name":"ICP","domain":"icpnet.com","url":"https://alion.io/company/icpnet","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2378},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airtable","optional":false},{"name":"Asana","optional":false},{"name":"Figma","optional":false},{"name":"Slack","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-07-06T10:09:51Z","employer_posted_date":"2026-07-06","last_verified_at":"2026-09-25T01:24:20Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Audible, Diageo, IHG, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal and NBCU. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.\nWith offices in Atlanta, London, Mexico City, Mumbai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.\nWe provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.\nAt ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.\n This is a client-facing role responsible for managing the end-to-end delivery of high-volume, fast-turnaround content adaptation and production projects across digital, social, video, display, , CRM, print and OOH channels\nThe successful candidate will act as the central point of coordination between clients, creative teams, production teams and external partners, ensuring projects are delivered accurately, efficiently and on schedule.\nThe role requires excellent English language skills and experience managing multiple concurrent projects within a fast-paced content production environment. The individual will be highly organised, detail-oriented and comfortable balancing competing priorities while maintaining exceptional client service.\nWhilst client stakeholders are primarily based in North America, the Project Manager will work closely with ICP's global studio teams and cross-functional partners to ensure seamless project delivery.\nThe successful candidate will understand how creative work moves through modern content production workflows, from briefing and planning through design, review, approval and final delivery.\nKey Responsibilities\nLead the end-to-end management of high-volume content adaptation and production projects, ensuring delivery on time, on budget and to the highest quality standards.\nAct as the primary day-to-day contact for clients, building trusted relationships and proactively managing expectations throughout the project lifecycle.\nReceive, interpret and manage incoming briefs, ensuring requirements, specifications, timelines and deliverables are clearly understood and communicated.\nManage project workflows through Airtable and other workflow platforms, maintaining accurate project information, delivery schedules and status updates throughout the lifecycle of each project.\nCreate and maintain project trackers, deliverable lists, production schedules and client-facing timelines.\nCoordinate internal and client meetings, ensuring actions, owners and deadlines are clearly documented and communicated.\nBrief internal creative, design and production teams on project requirements and priorities, ensuring a clear understanding of deliverables and deadlines.\nWork closely with teams operating in Figma-based workflows, ensuring briefs, feedback, approvals and deliverables move efficiently through the production process.\nCoordinate review and approval cycles through Ziflow, ensuring feedback is accurately captured, consolidated and communicated to relevant teams.\nFacilitate day-to-day communication with clients and stakeholders through Slack, email and virtual meetings.\nAnticipate, obtain and communicate feedback, proactively identifying risks and driving solutions through to completion.\nEnsure all creative work is delivered accurately and in line with applicable brand guidelines, specifications and technical requirements.\nPerform quality control checks throughout the project lifecycle, reviewing creative output, copy, file naming conventions, specifications and delivery requirements.\nManage version control, revisions, re-deliveries and approval updates across multiple concurrent projects.\nOversee final asset delivery through client delivery platforms, ensuring all deliverables are accurate, complete and submitted on schedule.\nMaintain organised project structures, asset libraries, templates and workflow documentation to support operational efficiency and project continuity.\nTrack estimates, budgets, reconciliations and invoicing while maintaining accurate project financial records.\nProvide regular project and financial reporting to studio leadership.\nIdentify opportunities to improve workflows, enhance client service and drive operational efficiencies.\nAbout You\nYou are ideally coming from a production agency, content operations, entertainment, media or digital marketing environment.\nYou have experience managing high-volume content production, adaptation or campaign delivery programmes and thrive in fast-paced environments where organisation, accuracy and attention to detail are critical.\nYou are comfortable managing multiple workstreams simultaneously and can confidently balance changing priorities while maintaining excellent service levels.\nYou understand modern content production workflows and have experience working with platforms such as Airtable, Ziflow, Slack, Frame.io and similar collaboration tools.\nYou do not need to be a designer, but you are comfortable working alongside teams using Figma and understand how creative work moves through design, review, approval and delivery stages.\nYou are confident managing client relationships, facilitating discussions and solving problems while maintaining a calm, professional and solutions-focused approach.\nYou have excellent communication skills and are comfortable working across geographically distributed teams and stakeholders.\nYou are proactive, commercially aware and continuously seek opportunities to improve processes, service delivery and operational effectiveness.\nGeneral\nMust have excellent English, both written and verbal, with the ability to communicate effectively with international colleagues, clients and stakeholders.\nStrong skills in PowerPoint, Excel and Word.\nExperience working with content operations and workflow platforms such as Airtable, Ziflow, Figma, Frame.io, Smartsheet, Slack, Teams and Asana is highly desirable.\nStrong understanding of digital content production and campaign delivery workflows.\nExcellent organisational, planning and prioritisation skills.\nStrong attention to detail and quality-control mindset.\nExcellent written and verbal communication skills.\nStrong team player with a collaborative approach.\nAble to manage multiple priorities in a deadline-driven environment.\nComfortable working across teams, disciplines and time zones.","description_format":"text","description_chars":6980,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"region"},{"name":"Canada","iso":"CA","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":null,"kind":"region"},{"name":"Antigua and 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