{"id":1259144,"url":"https://alion.io/job/icrossing-sr-engagement-manager","title":"Sr. Engagement Manager","company":{"id":1805341,"name":"iCrossing","domain":"icrossing.com","url":"https://alion.io/company/icrossing","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":144000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-17T23:12:27Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-29T10:41:25Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Us\niCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.\nOur work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what’s next, designing the platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.\nAt iCrossing, you’ll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.\nAbout this job\nThe Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have a proven record of accomplishment in leading, delivering, and managing complex digital solutions for our clients. Candidate should have the ability to manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment.\nThe ideal candidate will have a solid background in adapting Iterative and Agile methodologies, especially the management of parallel workstreams and coordination with multiple technical and creative partners.\nThey will also possess experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client’s organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time role requires 2 days per week in the office.\nResponsibilities\nLead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account. \nManage project workstreams through the full development lifecycle while serving as the primary communication point with client’s other creative and technology partners.\nResponsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.\nMaintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing’s resource planning system.\nEnsure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets. \nMaintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory. \nProvide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals. \nBuild strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors. \nDevelop a detailed knowledge of iCrossing services, capabilities, and differentiators. \nCultivate client relationships through content, communication, reliability and relatability \nCollaborate, develop and strategize account plans to meet growth targets. \nMaintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals. \nTrack progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement \nOwn service quality and partner with competency leaders on problem mitigation and risk management communications \nMust Have Qualifications:\n12+ years of related work experience, major strategic consulting firm background preferred \nBachelor's Degree or equivalent\nExperience leading complex, client-facing digital programs from discovery and scope through execution, launch, and ongoing optimization.\nExperience managing cross-functional delivery across UX, creative, technology/development, QA, and deployment teams.\nHands-on experience working in Agile or iterative delivery environments, including sprint tracking, backlog management, prioritization, and dependency management.\nExperience serving as a primary client or partner contact for program status, risks, decisions, tradeoffs, and escalations.\nExperience managing multiple parallel workstreams while aligning delivery plans to client business goals and measurable outcomes.\nCompetitive Qualifications:\nMBA or advanced degree\nExperience with Adobe AEM and Adobe Cloud Services is preferred but not required.\nFor New York City, the estimated salary range for this position is between $144,000 and $190,000. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.\nWe also offer a competitive benefits package that includes:\nMedical, dental, vision, life and disability insurance \n401(k) Retirement Plan \nFlexible Spending & Health Savings Account \nPaid holidays, vacation, and sick time \nParental Leave \nEmployee assistance program and other company benefits.","description_format":"text","description_chars":5883,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T19:57:20Z"}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":1,"age_days":11,"expected_fill_days":40,"reasons":["conf:0","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":false},"html_url":"https://alion.io/job/icrossing-sr-engagement-manager","json_url":"https://alion.io/job/icrossing-sr-engagement-manager.json","meta":{"generated_at":"2026-09-30T01:12:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":733,"day_limit":5000,"remaining_today":4267,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}