{"id":3017305,"url":"https://alion.io/job/ict-solutions-it-support-engineer","title":"IT Support Engineer","company":{"id":4457947,"name":"ICT Solutions","domain":"ictsolutions.co.uk","url":"https://alion.io/company/ict-solutions-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wokingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":53543},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"VLAN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:14:49Z","employer_posted_date":null,"last_verified_at":"2026-10-21T12:14:49Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"IT Support Engineer\nLocation: Hybrid, Supporting primary schools across Berkshire, North Hampshire and South Oxfordshire\nYou must live within our service area, which is in and around Reading, Wokingham and Basingstoke. \nSalary: £30,000 - £40,000 per annum\nVacancy Type: Full-time\nInspired ICT Solutions Ltd is looking for an enthusiastic and capable IT Support Engineer to join our growing team. You will provide responsive, practical IT support to primary schools, resolving day-to-day issues and contributing to installations, upgrades and project work.\nThis is a varied, customer-facing role for someone who enjoys problem-solving, takes ownership and can explain technical matters clearly. During term time, you will work mainly from home, with site visits as required. During school holidays, most work will take place onsite at our schools.\nAbout Inspired ICT\nInspired ICT Solutions Ltd is a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. We provide a broad range of technology, support and project services, and we pride ourselves on being approachable, dependable and willing to go the extra mile for our schools.\nWhat you will do\nReporting to the IT Support Team Leader, you will manage a varied workload of support tickets and projects, working both independently and collaboratively. Your responsibilities will include:\nProvide friendly and effective technical support to teachers, pupils, school technicians and senior leaders.\nDiagnose and resolve hardware, software, network, Wi-Fi and audio-visual issues.\nInstall, configure and maintain computers, software, servers, network equipment and related technology.\nAdminister Microsoft 365 services and school IT systems.\nManage support tickets, prioritise competing demands and keep users informed of progress.\nDocument faults, solutions, configurations and completed work accurately.\nComplete site visits and contribute to planned installations, upgrades and school-holiday projects.\nExplain technical issues in clear, straightforward language.\nFollow safeguarding, data protection and information-security procedures.\nMaintain high professional and ethical standards when representing Inspired ICT.\nTechnology and customer needs evolve quickly, so the scope of the role will develop over time. We are looking for someone who is adaptable, curious and committed to continued learning.\nEssential experience and skills\nPractical experience providing IT support, ideally in a school, education setting or managed service provider.\nExcellent written and verbal communication skills, with the confidence to work with technical and non-technical users.\nStrong troubleshooting skills and the ability to resolve problems calmly and efficiently.\nAbility to organise priorities, meet deadlines and work independently.\nAttention to detail and accurate technical documentation.\nA customer-focused, patient and helpful approach.\nWorking knowledge of Microsoft Windows operating systems and Microsoft Office applications.\nWorking knowledge of Microsoft 365, Teams, SharePoint, Entra and Intune.\nUnderstanding of IP networking and switching, including LAN, WAN, WLAN and VLAN technologies.\nExperience configuring and supporting Wi-Fi systems.\nUnderstanding of Active Directory, DHCP, DNS and Group Policy.\nExperience administering physical or virtual servers.\nExperience with mobile device management systems, such as Lightspeed or Securly.\nAwareness of safeguarding responsibilities and UK GDPR requirements.\nA full driving licence, access to a suitable car and willingness to travel regularly.\nAbility to complete an enhanced DBS check.\nAdditional Requirements\nClient Site Readiness: The engineer must be prepared to attend client sites at short notice whenever required, maintaining a flexible and responsive approach to meet business and client needs.\nCompany Uniform: Wearing the company-issued uniform is mandatory during working hours and when attending client sites, maintaining a professional appearance and representing the company positively.\nProfessional Conduct: The engineer is expected to be punctual, well-presented, and ready to respond to client requirements as needed.\nDesirable experience\nThe following experience would be advantageous but is not essential:\nRelevant IT certifications or experience managing certificates and certificate authorities.\nTicketing and remote monitoring and management tools, such as Autotask PSA, Datto RMM or N-central.\nWi-Fi platforms such as Ruckus, Cambium or Ubiquiti.\nMicrosoft Intune.\nMicrosoft 365 migrations from on-premises Active Directory and file servers.\nAdvanced VLAN configuration and traffic management.\nRouters and firewalls.\nAudio-visual equipment, including sound systems, projectors, touchscreens and interactive displays.\n Why join Inspired ICT?\nWe are an open, supportive and approachable small business. We share knowledge, encourage ownership and give colleagues the support and autonomy they need to do their best work. We value straightforward communication, professional development and strong relationships with both colleagues and customers.\nWe also recognise that some IT work must occasionally take place outside normal hours. Any requirement for out-of-hours work will be discussed and planned wherever possible, and flexibility will be reciprocal.\nSafeguarding and pre-employment checks\nBecause this role involves working in schools, appointment will be subject to an enhanced DBS check, satisfactory references and confirmation of the right to work in the UK.\nTo Apply \nIf you feel you are a suitable candidate and would like to work for Inspired ICT Solutions Ltd, please do not hesitate to apply.","description_format":"text","description_chars":5699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T16:50:00Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.775,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["seen:15","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":53543,"is_top_pay":false},"html_url":"https://alion.io/job/ict-solutions-it-support-engineer","json_url":"https://alion.io/job/ict-solutions-it-support-engineer.json","meta":{"generated_at":"2026-11-06T16:03:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4457947},"rest":"https://alion.io/mcp/rest/get_company?id=4457947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fict-solutions-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fict-solutions-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fict-solutions-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ict-solutions-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fict-solutions-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3017305}},{"tool":"search_jobs","arguments":{"company":"ictsolutions.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3017305},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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