{"id":3452484,"url":"https://alion.io/job/id-finance-lead-technical-support","title":"Lead Technical Support","company":{"id":455835,"name":"ID Finance","domain":"idfinance.com","url":"https://alion.io/company/idf-technology","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minsk, Belarus"],"countries":["BY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-29T11:41:24Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T20:44:40Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Свой ФинТех - успешная IT-компания, специализирующаяся на кредитном скоринге, Data Science и финансовых цифровых технологиях. И мы приглашаем Lead Technical Support стать частью нашей компании!\n Задачи:\n Техническая поддержка внутренних пользователей текущих систем, консультация по существующему функционалу;\n Поиск причин возникновения пользовательских ошибок: технический анализ, выявление части системы, в которой возникла ошибка (БД, сетевая инфраструктура, сторонние интегрированные системы) с дальнейшей эскалацией проблемы/постановкой задач в соответствующие отделы;\n Коммуникации со всеми отделами, вовлеченными в процесс исправления возникших проблем.\n Требования:\n Опыт работы Technical Support от 2-х лет;\n Опыт Лидства от полугода;\n Наличие минимального технического бэкграунда: (базовое понимание архитектуры ПО (клиент-серверное приложение); понимание основных принципов работы с БД (желательно - начальный уровень знаний SQL);\n Хорошие коммуникативные навыки и умение четко и лаконично выражать мысли;\n Умение договариваться и отстаивать свою позицию;\n Английский от уровня pre-intermediate и выше;\n Умение воспринимать большой объем информации и находить нужную;\n Плюсом будет наличие IT-related курсов (QA/программирование).\n Условия:\n Заработная плата, защищённая от колебаний курса валют;\n Годовой бонус;\n Оплата участия в профильных конференциях, митапах и т.д.;\n Компенсация занятий английским языком и спортом;\n Режим работы, уважающий биоритмы каждого отдельного сотрудника;\n Отпуск 28 дней + 5 sick days;\n Адекватный менеджмент, отсутствие бюрократии; молодая и действительно дружная команда;\n Весёлая корпоративная жизнь (тимбилдинги, мероприятия и подарки).\n Работа в Свой ФинТех - это возможность реализовать себя на интересных и сложных проектах. Мы предлагаем нашим сотрудникам профессиональное и техническое развитие, финансовую стабильность.","description_format":"text","description_chars":1873,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belarus","iso":"BY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-29T11:47:35Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:9","velocity","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/id-finance-lead-technical-support","json_url":"https://alion.io/job/id-finance-lead-technical-support.json","meta":{"generated_at":"2026-11-09T15:02:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":455835},"rest":"https://alion.io/mcp/rest/get_company?id=455835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fid-finance-lead-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fid-finance-lead-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fid-finance-lead-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/id-finance-lead-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fid-finance-lead-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3452484}},{"tool":"search_jobs","arguments":{"company":"idfinance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3452484},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}