{"id":2509680,"url":"https://alion.io/job/id-tech-solutions-client-success-manager","title":"Client Success Manager","company":{"id":4430268,"name":"ID Tech Solutions","domain":"idtechsolutions.com","url":"https://alion.io/company/id-tech-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T12:53:23Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-30T08:41:39Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Description\nClient Success Manager - Join Our Fast-Growing Team at ID Tech Solutions!\nAre you ready to grow your career at a fast-paced, award-winning company? At ID-Tech Solutions, we’re not just another IT & Low Voltage service provider - we’re a team driven by a shared passion for helping others and making technology work better for our clients.\nAbout the Role\nThe Client Success Manager is the primary owner of the client relationship - responsible for day-to-day communication, account health, retention, and organic revenue growth within an existing client portfolio. This role blends the coordination and relationship management of a traditional Account Manager, the health-monitoring and churn-prevention focus of a Customer Success Manager, and the revenue instinct of a Business Development Manager - all applied exclusively within the existing client base.\nThe right person for this role is equally comfortable running a quarterly business review, spotting an upsell opportunity from a support ticket, and owning a client health score end-to-end. They do not chase new logos - they make existing accounts grow. The ideal candidate possesses deep cultural competency with the unique business practices, operational norms, and holiday schedules of the Orthodox Jewish corporate and community sectors.\nWhat you'll own:\nClient Relationships & Day to Day Management\nServe as the primary point of contact for an assigned portfolio of clients\nConduct regular touchpoints and proactive check-ins to maintain strong relationships\nCoordinate and facilitate Quarterly Business Reviews (QBRs) in conjunction with TAMs.\nManage client escalations with professionalism, cultural nuance, and appropriate internal coordination.\nOwn internal follow-ups to ensure client commitments are met on time\nAdapt communication and account management approaches to align with each client's unique corporate culture and business practices.\nPlan client interactions and follow-ups with consideration for business rhythms, operational norms, and key calendar observances within the local market.\nAccount Health & Retention\nOwn and maintain client health scores (CSAT, NPS, engagement signals)\nIdentify at-risk accounts early and lead churn prevention efforts\nBuild and manage structured feedback loops between clients and internal teams\nTrack client satisfaction trends and report on portfolio health regularly\nEnsure clients are fully onboarded, activated, and realizing value from services\nGrowth & Revenue Expansion for Existing Accounts\nIdentify and pursue upsell and cross-sell opportunities within the existing client base\nOwn Net Revenue Retention (NRR) targets - not responsible for net-new MRR from new clients\nRecognize and develop expansion opportunities such as new server provisioning or additional site onboarding for existing clients\nBuild and manage an internal pipeline of account expansion opportunities\nCollaborate with technical and delivery teams to scope and propose expansion solutions\nWhat Success Looks Like\nHigh client retention rate across your portfolio\nNRR growth driven by upsells and expansions - not new logo acquisition\nClients proactively bring you new opportunities before looking elsewhere\nHealth scores are current, accurate, and acted upon\nQBRs run smoothly and result in documented next steps and expansion conversations\nEscalations are handled gracefully with minimal client disruption\nSchedule\nThis is an in-person, full-time exempt position in our Lakewood, NJ office. Employees are expected to manage their schedules to fulfill role responsibilities and company needs, which may occasionally require work outside standard business hours.\nKnowledge of and alignment with Jewish holiday calendars and Friday afternoon business closures is highly valued for portfolio management.\nWhat we Offer\n$100,000 base salary + performance bonus tied to NRR and retention metrics\nHealth, dental, vision, 401k benefits\nPTO and paid holidays.\nClear growth path toward Senior CSM, or Director of Client Success.\nCollaborative, client-first culture with direct access to leadership\nOngoing training and professional development in client success and growth strategies\nEEO Statement:\nID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAccommodation:\nIf you require reasonable accommodation during the application process, please contact us at  or 718-408-9199.\nRequirements\nQualifications\n3+ years of experience in Account Management, Customer Success, or a similar client-facing role\nDemonstrated ability to manage a portfolio of accounts and drive retention\nExperience identifying and closing upsell or expansion opportunities within existing accounts\nStrong communicator with the ability to translate technical and operational topics for clients\nProficiency with CRM tools and health tracking platforms\nHighly organized with the ability to manage multiple accounts and priorities simultaneously\nStrong cultural competency and experience working closely with the Lakewood/regional Jewish business community.\nNice to Have\nExperience in managed services, SaaS, LaaS, or digital infrastructure\nFamiliarity with server environments, site migrations, or technical onboarding processes\nBackground working cross-functionally with technical, support, and delivery teams\nFluency or professional proficiency in Yiddish or Hebrew\" (if applicable to your specific client base)","description_format":"text","description_chars":5494,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hebrew","level":"All levels","optional":true}]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T08:38:46Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.733,"p_room":0.55,"age_days":30,"expected_fill_days":24,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/id-tech-solutions-client-success-manager","json_url":"https://alion.io/job/id-tech-solutions-client-success-manager.json","meta":{"generated_at":"2026-10-30T09:23:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430268},"rest":"https://alion.io/mcp/rest/get_company?id=4430268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fid-tech-solutions-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fid-tech-solutions-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fid-tech-solutions-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/id-tech-solutions-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fid-tech-solutions-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2509680}},{"tool":"search_jobs","arguments":{"company":"idtechsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2509680},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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