{"id":1990937,"url":"https://alion.io/job/idaho-power-entry-customer-service-representative","title":"Entry Customer Service Representative","company":{"id":1755157,"name":"Idaho Power","domain":"idahopower.com","url":"https://alion.io/company/idahopower","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-07T06:13:29Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T08:27:31Z","board_verified":false,"closed_at":"2026-10-21T08:27:31Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"**If you are a current Idaho Power employee, please apply through the Employee Portal.\nApplication Deadline:\n10/18/2026 at 11:59 pm Mountain Time# of Positions:\n12Job Type:\nRegularJob End Date:\nExemption Status:\nNon-ExemptPay Range:\n$22.07 - $26.58Minimum Age Requirement:\nJob Description:\nJoin Our Team as a Customer Service Representative!\nAre you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday-Friday schedule (no weekends!) that varies from 7:30am - 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho.\nCustomer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.\nIMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.\nThe successful candidates will be expected to report to work on December 7th, to begin our comprehensive training program.\nThe first round of interviews, which will last approximately 30 minutes, are scheduled for October 26ththrough October 30th.\nThe second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for November 2ndthrough November 6th.\nThe successful candidates will need to be in training from December 7ththrough January 29th, February 9thand 11th, March 5th, and March 8ththrough April 29th.\nAs indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.\nA COMPETITIVE CANDIDATE WILL HAVE\nKnowledge of:\n· Personal computer applications related to customer service system operation and requirements\n· Standard office software including Excel, Word, and Outlook\nPreferred:\no Microsoft Teams and OneNote\nSkills in:\n· Customer service\n· Interpersonal communication\n· Basic math, accounting, 10-key, and typing\n· Multi-tasking by listening, typing, and talking simultaneously\nAbility to:\n· Use good judgment in applying established guidelines to solve work problems\n· Maintain composure and deal effectively with a diverse customer base in stressful situations\n· Understand and carry out moderately complex written and oral instructions\n· Operate inbound or outbound phone system\n· Provide monitoring and guidance to less experienced members of the team\n· Deal effectively with customers and co-workers\n· Practice a flexible approach in working with team members to develop a successful team\nPreferred:\no Adapt to the ever-changing customer service environment\nMINIMUM REQUIREMENTS\nEducation:\n· High school diploma or GED\nExperience:\n· 1 year of experience in customer service\nOR\n· 2 years in a service-oriented environment\nPreferred:\no 2 or more years of customer service-related experience\no 2 or more years of customer service-related experience in a call-center or high-volume service environment\no Spanish bilingual\nPHYSICAL REQUIREMENTS\nThis position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.\nADDITIONAL REQUIREMENTS\nTraditional schedules will include an eight-hour rotating schedule between the hours of 7:30am - 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.\nCompetencies:\nAdaptability, Collaborating, Communication, Continuous Learning, Customer Focus, Decision Making, Planning and Organizing, Work Standards__________________________________\nNeed Assistance Completing Your Application?\nPlease contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: \nIdaho Power is an Equal Opportunity Employer\nWe're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.\nPlease note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.","description_format":"text","description_chars":5989,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["401k plan","Continuous learning","Growth opportunities","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-07T06:13:29Z"},{"event":"close","at":"2026-10-21T08:27:31Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/idaho-power-entry-customer-service-representative","json_url":"https://alion.io/job/idaho-power-entry-customer-service-representative.json","meta":{"generated_at":"2026-10-21T13:50:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755157},"rest":"https://alion.io/mcp/rest/get_company?id=1755157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidaho-power-entry-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidaho-power-entry-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidaho-power-entry-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idaho-power-entry-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidaho-power-entry-customer-service-representative"}]}