{"id":778269,"url":"https://alion.io/job/idbny-customer-service-representative","title":"Customer Service Representative","company":{"id":678464,"name":"IDB Bank","domain":"idbny.com","url":"https://alion.io/company/idbny","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":62,"open_postings":25,"ghost_share":0.64,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aventura, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T20:23:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T18:52:47Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":96},"description":"Customer Service Representative \nPosition Summary\nThe Repapering Specialist will support the Pershing Conversion Project by managing client account repapering activities, collecting and validating client information, completing KYC/CIP reviews, preparing account documentation, and coordinating electronic signature workflows. The registered individual will work directly with clients, Investment Professionals, Compliance, Operations, and Supervisory Principals to ensure accounts are transitioned accurately and in accordance with regulatory requirements.\nIdeal Candidate Profile: A bilingual (Spanish/English) FINRA-registered professional with brokerage or private banking experience who understands onboarding, KYC/CIP, client documentation, and account opening processes, and who can effectively interact with clients while handling a high-volume repapering workload.\nRequired Qualifications\nActive FINRA registrations (preferred: Series 7 and Series 63)\nMinimum 1+ years of banking, brokerage, wealth management, or private banking experience\nStrong understanding of:\nCustomer Onboarding (COB)\nKYC (Know Your Customer)\nCIP (Customer Identification Program)\nAML regulations\nAccount opening and account maintenance procedures\nFluent Spanish and English (verbal and written)\nExperience reviewing client documentation, identification documents, beneficial ownership, and entity documentation\nExperience communicating directly with clients regarding account updates and regulatory information\nStrong attention to detail and ability to manage a high-volume workload\nPreferred Qualifications\nExperience working with FINRA-regulated broker-dealers\nExperience with brokerage account repapering or conversion projects\nFamiliarity with Pershing, NetX360, DocuSign, or similar brokerage platforms\nExperience supporting high-net-worth and international clients\nKnowledge of suitability reviews, investment profiles, and client risk assessments\nKey Responsibilities\nReview and validate client and account information.\nConduct KYC, CIP, and account profile reviews.\nVerify ownership structures, beneficiaries, authorized signers, beneficial owners, and controlling parties.\nCollect and update missing client information and supporting documentation.\nReview government-issued IDs, W-8 forms, entity formation documents, and account-opening documentation.\nPrepare and quality-check repapering packages for client execution.\nSupport electronic signature workflows and client follow-up.\nCoordinate with Operations, Compliance, Supervisory Principals, and Relationship Managers to resolve deficiencies.\nTrack account progress and maintain project status reporting.\nEscalate documentation or regulatory exceptions as required.\nEnsure compliance with FINRA, SEC, AML, KYC, and bank policies.\nSkills & Competencies\nStrong client service orientation\nExcellent verbal and written communication\nStrong organizational and project management skills\nAbility to work in a fast-paced regulatory environment\nAbility to manage multiple priorities and deadlines\nStrong analytical and problem-solving skills\nCompensation\n The expected hourly rate for this position is between 30-40 dollars a hour at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. \nAdditional Information\nThe Bank Will Make Reasonable Accommodations To The Following Employees To Allow Them To Perform The Essential Functions Of Their Position, Except Where Doing So Would Result In Undue Hardship To The Bank\nThose with a known mental or physical disability.\nPregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.\nVictims of domestic violence, sex offenses or stalking.\nEmployees with religious observance and practice obligations.\nAny employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.\nThe Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.\nDisclaimer\n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nAll your information will be kept confidential according to EEO guidelines.\nWe are operating on a Hybrid schedule.\nNO AGENCIES PLEASE.\n IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.\nKindly review our Privacy Notice and GLBA Consumer Privacy Notice.\nKindly review our Privacy Notice and GLBA Consumer Privacy Notice.","description_format":"text","description_chars":6075,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-09-11T23:44:18Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":96,"expected_fill_days":28,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/idbny-customer-service-representative","json_url":"https://alion.io/job/idbny-customer-service-representative.json","meta":{"generated_at":"2026-11-04T22:01:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":87,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678464},"rest":"https://alion.io/mcp/rest/get_company?id=678464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidbny-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidbny-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidbny-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idbny-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidbny-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":778269}},{"tool":"search_jobs","arguments":{"company":"idbny.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":778269},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}