{"id":778280,"url":"https://alion.io/job/idbny-escrow-product-specialist","title":"Escrow Product Specialist","company":{"id":678464,"name":"IDB Bank","domain":"idbny.com","url":"https://alion.io/company/idbny","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":62,"open_postings":25,"ghost_share":0.64,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-10T18:03:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T23:47:19Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":116},"description":"Escrow Product Specialist\n\nJob Description\nIDB offers Escrow Deposit programs to meet the needs of commercial customers and businesses. Our business outreach includes reaching out to 1031 Exchangers, Lease Security (Landlord/Tenant), Attorney Escrow and other Escrow type customers to grow deposits. IDB is seeking a talented candidate for a role that will own the product lifecycle of the bank’s deposit escrow sub-accounting platform (Agiletics/Web Escrow). The Escrow Product Specialist professional with system knowledge must combine both product planning and marketing to our commercial business clients. The ideal candidate will help working with platforms, strategy and monitoring the overall Escrow programs, including development of product strategy, ideation, road-map creation and reinforcement of the current operational framework across the Web Platform. The Escrow Product Specialist position must contribute to complex aspects of a project including servicing and enhancing the client experience.\nKey responsibilities will include:\nWork with business teams to increase cross-sell by assessing product demand/client needs of existing clients and opportunities to increase sales through new client acquisition\nSupports sales division to acquire new business and reach deposit goals\nHelp onboard and train new customers on Web Escrow platform\nCoordinate responses for internal and external partners by having a strong client service mindset\nProvide ongoing training sessions for Sales and client facing groups\nInterface and coordinate with processing teams in operations, technology and business lines for client issues, troubleshooting of problems and identified/necessary product and process enhancements\n\nProvide enhancement/remediation recommendations to mitigate future risks to products and platforms\nMaintain organized retention of documentation\nContribute to product strategy and development/maintenance of a detailed roadmap\nHelp lead end-to-end product development/innovation for Web Escrow Portal and deposit program\nDetermining integration points across business lines and external partnerships to enhance platform capabilities\nIndependently structure own work tasks and work collaboratively with partners (internal and external)\nProvide recommendations for ways to create additional value from new offerings\nInterface as one of the primary contacts for the Bank with the Agiletics/Web Escrow vendor.\nPrepare and present product update presentations to relevant parties, including senior management and business lines. Requires strong verbal and written communications skills.\nCollaborate with technology partners on product development lifecycle\nStructure and oversee quantitative analytics using data sets\nSupport other Treasury Management related products (e.g. Cash Management, cards, F/X) in an overflow/back-up capacity.\nEnsure work aligns to the overall initiative objectives and strategic priorities\n\nQualifications\nJack Henry Agiletics / Web Escrow subject matter expertise is required\nSalesforce and Silverlake user experience and or similar environments required\nAbility to deliver software development/integration projects that cover front-end, backend, online and offline processes is required\nPrevious Escrow platform development, product management/development is preferred; 3-5 years of relevant experience\nPrior experience in financial services industry in the escrow and/or servicing commercial real estate business lines is preferred;\nDiverse problem-solving experience, such as experience with strategy groups/consulting or related functions a plus\nExperience working in product development and management environments a plus\nA track record demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating entrepreneurial leadership\nMust have excellent and efficient skills using MS Excel and PowerPoint tools\nBachelors degree required with strong academic background or Masters in data science and development helpful\nTreasury Management Services knowledge in other products is preferred as the role will help support the sales and servicing efforts in other Treasury Management Services areas in an overflow/backup capacity.\nCompensation\n The expected annual salary for this position is between $150,000 and $175,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.\nAdditional Information\nThe Bank Will Make Reasonable Accommodations To The Following Employees To Allow Them To Perform The Essential Functions Of Their Position, Except Where Doing So Would Result In Undue Hardship To The Bank\nThose with a known mental or physical disability.\nPregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.\nVictims of domestic violence, sex offenses or stalking.\nEmployees with religious observance and practice obligations.\nAny employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.\nThe Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.\nDisclaimer\n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nAll your information will be kept confidential according to EEO guidelines.\nWe are operating on a Hybrid schedule.\nNO AGENCIES PLEASE.\n IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.\nKindly review our Privacy Notice and GLBA Consumer Privacy Notice.","description_format":"text","description_chars":7608,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"region"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Canada","iso":"CA","kind":"region"},{"name":"Colombia","iso":"CO","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and 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