{"id":4197028,"url":"https://alion.io/job/idc-technical-support-specialist","title":"Technical Support Specialist","company":{"id":52287,"name":"IDC","domain":"idc.com","url":"https://alion.io/company/idc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:52:13Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:52:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAbout the Role & Team IDC is seeking a Technical Support Specialist to join our global Support Organization, providing technical assistance to primarily external customers, in addition to internal teams. This role focuses on service management and incidence management across IDC platforms.What You’ll Do\nProvide front-line technical support for customers, helping troubleshoot access, authentication, and subscription-related issues across IDC platforms.\nDeliver customer orders by provisioning platform access, setting up accounts, configuring subscription entitlements, and secure data delivery in accordance with contractual requirements. \nSupport single sign-on integrations, including SAML-based authentication and multi-factor authentication access issues, coordinating with customer identity teams as needed. \nTroubleshoot login, subscription entitlement, and permission issues, owning issues through resolution or escalation as appropriate. \nPartner with internal teams-Sales Operations, Product, Engineering, Security.\nDocument procedures, maintain knowledge base content, and contribute to continuous improvement of support processes. \nWhat You Bring\n2+ years of professional experience in a technical support or IT operations\nBachelor's degree or 3+ years of similar experience\nDemonstrated curiosity and genuine eagerness to learn new technologies and systems\nComfort working in ambiguous situations and adapting as priorities shift\nStrong communication skills, both written and verbal. \nAble to explain concepts clearly.\nProblem-solving mindset with the ability to troubleshoot methodically\nWillingness to be flexible with schedule.\nWhy This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.\nRecognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.\nWhat We Offer\n15 vacation days (prorated based on start date)\n12 company-paid holidays\n6 paid sick days (prorated based on start date; may vary by state)\nMedical, dental, and vision coverage\n2 floating holidays (prorated based on start date)\n1 volunteer day\n401(k) company match (IDC matches 3% on the first 6% of employee contributions)\nCompany-paid short-term disability\n Company-paid life insurance\nCompany-paid parental leave\nCompensation Transparency\nAt IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner.The expected total annual compensation, depending on location and experience, is between $65,000 - $82,000, inclusive of base salary and variable compensation. Equal Opportunity Employer\nIDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.\nIDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. 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