{"id":989939,"url":"https://alion.io/job/ideagen-account-manager","title":"Account Manager","company":{"id":8483,"name":"Ideagen","domain":"ideagen.com","url":"https://alion.io/company/ideagen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":126000,"period":"year","method":"role_country_seniority_unknown","sample_n":63},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-17T01:56:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T10:40:46Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About Us\nLocation - Sydney, New South Wales\nFunction - Global Sales\nDepartment - Digital Sales\nWorking Pattern - Hybrid, three days per week in the Sydney Office\nBenefits - Benefits and Rewards\nSalary - This will be discussed at the next stage\nWe are seeking an Account Manager to manage and grow relationships with existing mid-market customers. This role focuses on driving revenue growth through account expansion, renewals, and customer retention while managing the full sales cycle from onboarding through to contract renewal and expansion.\nThe Account Manager will serve as the primary point of contact for assigned accounts, working closely with internal teams to support customer success and deliver value across the Ideagen platform suite, including Plant Assessor, OpCentral, OnePlace, Damstra, Mail Manager, and other solutions.\nResponsibilities\nManage and develop a portfolio of existing mid-market customer accounts\nOwn the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion\nIdentify and execute opportunities for revenue growth through upsell and cross-sell initiatives\nMaintain accurate and up-to-date pipeline data in Salesforce and HubSpot to support forecasting and reporting\nApply a consultative approach to understand customer needs and align solutions accordinglyAct as a trusted point of contact to support customer retention and long-term success\nCollaborate with Pre-Sales, Solutions Consultants, and Customer Teams to maximise customer value\nManage deal negotiations and contract execution in line with commercial guidelines\nStay informed on product developments and relevant industry trends\nSkills and Experience\nExperience in an Account Manager or similar role, ideally within a SaaS environment\nExperience managing existing accounts with a focus on growth, retention, and customer success\nStrong working knowledge of Salesforce and HubSpot, including pipeline management and forecasting\nExperience running structured sales processes and managing complex deal cycles\nFamiliarity with MEDDPIC or similar sales methodologies\nAbility to engage and communicate with stakeholders at multiple levels\nExperience within compliance, governance, or health and safety technology is beneficial but not essential\nAbout Ideagen\nIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!\nWhat is next?\nIf your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.\nTo ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . 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