{"id":989932,"url":"https://alion.io/job/ideagen-renewal-manager","title":"Renewal Manager","company":{"id":8483,"name":"Ideagen","domain":"ideagen.com","url":"https://alion.io/company/ideagen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T01:56:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T23:36:26Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"About Us\nLocation - Melbourne\nFunction - Customer\nDepartment - Renewals\nWorking Pattern - Hybrid; Full-time\nBenefits - Benefits and Rewards We are seeking a detail-oriented Renewals Manager to support the effective management of customer contracts within a subscription-based environment. This role is responsible for reviewing contract terms, managing renewal timelines, and ensuring customers receive clear and accurate information about their agreements.\nResponsibilities\nReview and interpret customer contracts to identify renewal dates, terms, conditions, and termination clauses\nMaintain accurate and up-to-date records of all contracts and renewal activity within CRM or contract management systems\nProactively contact customers ahead of renewal dates, outlining available options and next steps\nRespond to customer queries regarding contract terms, renewals, and termination processes in a timely and accurate manner\nIdentify discrepancies or potential issues within contracts and escalate where appropriate\nWork closely with internal teams, including Legal and Finance, to ensure compliance with policies and regulations\nContribute to the continuous improvement of contract management and renewal processes\nMaintain clear records of all customer interactions related to renewals.\nSkills and Experience\nAbout Ideagen\nIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!\nWhat is next?\nIf your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.\nTo ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence.\n#LI-MELBOURNE#INDANZ","description_format":"text","description_chars":2454,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-09-17T01:56:52Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.207,"p_room":0.35,"age_days":34,"expected_fill_days":6,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ideagen-renewal-manager","json_url":"https://alion.io/job/ideagen-renewal-manager.json","meta":{"generated_at":"2026-10-22T02:19:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8483},"rest":"https://alion.io/mcp/rest/get_company?id=8483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fideagen-renewal-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fideagen-renewal-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fideagen-renewal-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ideagen-renewal-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fideagen-renewal-manager"}]}