{"id":4059808,"url":"https://alion.io/job/ideals-customer-success-manager","title":"Customer Success Manager","company":{"id":4287,"name":"iDeals","domain":"ideals.jobs","url":"https://alion.io/company/ideals","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-11-11T07:03:31Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T07:46:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Get to know us\nIdeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.\nIdeals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.\nIdeals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.\nThe role\nReady to own the relationship with some of the most interesting clients in Ukraine and Eastern Europe? As our Customer Success Manager (Renewals & Growth), you will be the trusted advisor and the face of Ideals for about 180-200 clients. They rely on our Virtual Data Room and Ideals Board for high-stakes moments like fundraising, due diligence, and board decisions.\nYou will guide clients from their first onboarding session through adoption, renewal and growth, and you will see the direct impact of your work on their success and on ours. You’ll partner with Sales, Product, Marketing and Support, and your clients’ feedback will help shape what we build next.\nThis role is evolving towards a more commercial focus, with more room to lead renewal, upsell and cross-sell conversations. If you love building lasting relationships and want to grow your sales and negotiation skills, this is a great place to do it. You’ll work remotely, with the tools, AI support, and autonomy you need to do your best work.\nWhat you will do\nOnboard new clients: learn their goals and run kick-off trainings\n\nBuild strong, long-term relationships through regular contact, account reviews and quick support by email or phone\n\nMonitor client activity in the VDR, spot issues early and drive adoption and retention\n\nLead renewals, upgrades and new contracts, preparing proposals and supporting materials\n\nIdentify upsell and cross-sell opportunities, including Ideals Board\n\nCreate case studies and testimonials, secure client reviews for the referral program, and run exit interviews with churned clients\n\nCollaborate with Sales, Product, Marketing and Support\n\nWhat you bring\n2-3+ years of experience in Customer Success or Account Management (or a similar role)\n\nProven experience with renewals, upsell and leading contract negotiations\n\nStrong communication and relationship-building skills, with a customer-first mindset\n\nSales drive and a results-oriented approach\n\nAccountability, structure and strong self-organization, as you will work remotely\n\nExperience working with both Ukrainian and international clients\n\nEnglish at C1 level for client and team communication\n\nNice to have\nBackground in outbound sales (SDR, BDR or Account Executive) before moving into Customer Success or Account Management\n\nExperience with CRM or Customer Success platforms (HubSpot, PlanHat, Gainsight)\n\nExperience using AI tools to analyse client portfolios and speed up your work\n\nExperience in B2B SaaS\n\nOur assessment process\nScreening call with the TA Specialist (40 min)\n\nRole Play (45 min)\n\nCompetency-based interview with the TA Specialist (90 min)\n\nHiring Manager interview (90 min)\n\nWhat we offer\nWe highly value our people, so we will empower you with all the resources and support to help you reach your full potential.\nFor your best work\nRemote-first flexibility to shape your ideal workday\n\nHome workplace budget\n\nResilient home budget for Ukraine-based teammates\n\nResilient office in Kyiv & co-working expense coverage\n\nIndividual IT budget for extra equipment\n\nTop-tier tech and AI-powered tools\n\nFor your growth\nAccess to Ideals Academy with numerous courses\n\nInvestment in external learning and development activities\n\nGuidance in Personal Development Plan creation\n\nProfessional literature and subscriptions coverage\n\nSupport of your passion as a speaker or writer\n\nInternal talent mobility opportunities\n\nFor your well-being\nMedical insurance and Wellness Package for sports activities\n\nFull coverage of mental health sessions for Ukrainian teammates\n\nFunding for sports competitions\n\n20 business days of paid time off per year\n\nUnlimited health-related time off\n\nExtra perks\nBudget for meetups with your local team\n\nGenerous internal referral program\n\nOur culture\nCommitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.\nDiscover more.\nIdeals is an equal opportunity employer\nIdeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.","description_format":"text","description_chars":5131,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Sports activities"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-11-11T07:46:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T09:09:14Z"},"pay":null,"html_url":"https://alion.io/job/ideals-customer-success-manager","json_url":"https://alion.io/job/ideals-customer-success-manager.json","meta":{"generated_at":"2026-11-11T09:09:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4287},"rest":"https://alion.io/mcp/rest/get_company?id=4287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fideals-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fideals-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fideals-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ideals-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fideals-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4059808}},{"tool":"search_jobs","arguments":{"company":"ideals.jobs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4059808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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