Senior AI Engineer
Get to know us
Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.
Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.
Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.
After 18 years in the market, we power more than 10% of global M&A activity, grow at 30%+ YoY, and are now scaling 5x globally to disrupt the VDR category and reach unicorn status by 2029.
The role
We are looking for a Senior Revenue Systems AI Engineer to design, build, and operationalize AI-enabled automations and agent-driven workflows across our Revenue Systems, while strengthening CRM systems ownership, integrations, and process scalability across GTM operations.
You'll support the Revenue Systems Engineering team's shift toward an automation-first operating model, replacing manual, ticket-driven work with agent-executed workflows, without breaking what already works. You'll have real influence over how AI gets embedded into revenue operations at Ideals, from evaluating what should be automated to defining the guardrails that keep automation safe and auditable.
You'll work independently on regular end-to-end solutions where business processes and ownership boundaries are already defined, making implementation decisions within established architecture and standards, while looking for ways to improve existing processes.
This is a fully remote role open to candidates based in Ukraine.
What you will do
Build and maintain AI-assisted automations and agent workflows (primarily in n8n)
Define orchestration logic, prompts/instructions, fallback paths, and documentation for agent-executed tasks
Evaluate which Revenue Systems processes are realistically automatable vs. human-owned
Design and implement integrations between HubSpot, internal systems, and external tools required for AI-enabled workflows
Improve and maintain CRM process logic, ownership/routing logic, and related workflow automation
Support technical investigations, automation QA, and production stabilization for newly introduced AI/agent flows
Partner cross-functionally to align business rules, controls, and expected outputs for automated processes
Contribute to future-state architecture and process hardening across Revenue Systems
What you bring
4+ years of experience in revenue systems, CRM engineering, business systems, automation engineering, integrations, or technical operations
Usage of AI tools (Claude, ChatGPT, Gemini) as a primary way to build - accelerating workflow and code development - while critically validating, debugging, and explaining AI-generated code and SQL rather than taking it at face value
Practical, hands-on experience designing and building production-grade AI/LLM workflows and agentic orchestration
Expert SQL skills: advanced query design (CTEs, window functions), performance and cost optimization at scale, parsing semi-structured/JSON data, and building validation/reconciliation checks to prove output correctness
Strong architectural background in platform selection, configuring scalable object/association logic, and preventing workflow conflicts across connected business systems
Advanced analytical and systems thinking, with the ability to dive deep into complex datasets, draw accurate conclusions, identify causal links, and think beyond immediately available facts to build long-term solutions
Strong English language proficiency (B2/C1 level) for clear communication and documentation
Exceptional communication and facilitation skills, with the ability to lead cross-functional discussions, translate complex technical topics into business language, speak directly to the point, and reach mutual agreement
A proactive, high-ownership mindset focused on continuous self-development, process optimization, spotting system vulnerabilities, and going the extra mile for better results
Our assessment process
Screening call with the Talent Acquisition Specialist
Test task 1 - a written assignment focused on advanced SQL and data engineering skills
Test task 2 - a case study on an AI/LLM agentic workflow and systems architecture design
Hiring Manager interview - live presentation of the solution (test task 2)
Competency-based interview with the Talent Acquisition Specialist
What we offer
We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.
For your best work
Remote-first flexibility to shape your ideal workday
Home workplace budget
Resilient home budget for Ukraine-based teammates
Resilient office in Kyiv & co-working expense coverage
Individual IT budget for extra equipment
Top-tier tech and AI-powered tools
For your growth
Access to Ideals Academy with numerous courses
Investment in external learning and development activities
Guidance in Personal Development Plan creation
Professional literature and subscriptions coverage
Support of your passion as a speaker or writer
Internal talent mobility opportunities
For your well-being
Medical insurance and Wellness Package for sports activities
Full coverage of mental health sessions for Ukrainian teammates
Funding for sports competitions
20 business days of paid time off per year
Unlimited health-related time-off
Extra perks
Budget for meetups with your team
Generous internal referral program
Our culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.
Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.