{"id":1776984,"url":"https://alion.io/job/ideatek-internet-support-specialist-bilingual","title":"Internet Support Specialist - Bilingual","company":{"id":2481821,"name":"IdeaTek","domain":"ideatek.com","url":"https://alion.io/company/ideatek","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T13:06:35Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-20T03:15:13Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Description\nWe’re small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn’t start broadband to build a business-we built a business to bring broadband to Kansans. When you call us, you’ll reach a real, local person who cares.\nWe offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.\nA Day in the Life as an Bilingual Internet Support Specialist\nA Bilingual Internet Support Specialist spends the day supporting customers by listening to their needs and providing meaningful solutions through troubleshooting IdeaTek’s wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way.\nThroughout the day, they partner with internal teams to resolve issues efficiently, identify recurring themes, and share recommendations for process improvements. Proactive follow-up with customers helps ensure solutions are complete and expectations are exceeded.\nLocation:\nThis position offers work location flexibility (remote/hybrid) if you live in Kansas, Oklahoma, Missouri, Florida, Tennessee or Arizona. Our offices are located in Wichita, Buhler and Fowler Kansas.\nWhat You’ll Do\nKey responsibilities include:\nTroubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently\nProvide a consistently high level of service to existing IdeaTek customers\nCollaborate with internal teams to ensure timely resolutions and positive customer outcomes\nIdentify trends or recurring issues and share insights to support process improvements\nProactively follow up to confirm issues are resolved and expectations are met\nDemonstrate empathy, patience, and professionalism in every customer interaction\nWhat We’re Looking For\nTo be considered for this role, you'll need the following required qualifications:\nExperience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting.\nAvailability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed.\nAbility to work effectively in a collaborative, team-oriented environment\nFluent in Spanish and English\nWhat Will Help You Stand Out\nPrevious experience in a technical support, help desk, or internet service provider (ISP) environment\nFamiliarity with CRM, ticketing, or customer support systems\nExperience explaining technical concepts in a clear, customer-friendly way\nDesired Attributes\nBeyond the qualifications, these attributes are what make someone a great fit for our team:\nStrong problem-solving skills with a genuine desire to find solutions\nDemonstrated ability to think creatively when helping others\nHigh attention to detail with a focus on accuracy and follow-through\nCommitment to delivering service that consistently exceeds expectations\nWhy Join IdeaTek?\nIdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.\nA few of the key ways we strive to make employees feel valued include:\nCompetitive pay + bonus potential\nMedical, dental, vision, life, and 401k with match\nFree coaching/counseling for employees & families\nFree internet service (if available in your area) or internet reimbursement\nTuition reimbursement for personal and professional growth\nCommunity engagement opportunities\nCulture that values results, effort, and integrity\nOur Core Values\nWe are Trustworthy - We build confidence through transparency, follow-through, and dependability.\nWe count on Big Thinkers - We don’t just imagine the future-we create it with bold, actionable ideas.\nWe have a Resilient Spirit - We embrace challenges, bounce back from setbacks, and keep striving for more.\nWe stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive.\nWe foster Connectedness - Our work goes beyond broadband-we build real connections within our team and our communities.\nWe drive Innovation - We're always looking for ways to improve and redefine what’s possible.\nIf you’re ready to make an impact and grow your career with IdeaTek, we’d love to hear from you. Apply today!\nThis role is not eligible for Visa sponsorship.\nThis role is not eligible for relocation.\nSalary and benefits commensurate with experience.\nEqual Opportunity Employer.\nThis employer uses E-Verify.","description_format":"text","description_chars":4801,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Internet reimbursement"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Internet Services","Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-03T16:47:11Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.358,"p_room":0.28,"age_days":74,"expected_fill_days":26,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ideatek-internet-support-specialist-bilingual","json_url":"https://alion.io/job/ideatek-internet-support-specialist-bilingual.json","meta":{"generated_at":"2026-10-20T06:25:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2481821},"rest":"https://alion.io/mcp/rest/get_company?id=2481821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fideatek-internet-support-specialist-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fideatek-internet-support-specialist-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fideatek-internet-support-specialist-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ideatek-internet-support-specialist-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fideatek-internet-support-specialist-bilingual"}]}