Sustaining Engineer II

The primary responsibilities of this position are in support of customer facing IT solutions for the Wisconsin Department of Justice, Milwaukee PD and any state and local police operations. You will join an established team in the State of Wisconsin who maintain our similar product lines currently deployed. You will establish yourself into a System Administration and Sustaining Engineering support role that will leave you securely employed for years to come as one of our subject matter experts in our Midwest US operations.

• This is a remote job as there is no local IDEMIA office to report to. Your work-day will begin and end from your residence but may involve daily travel.
• Maintain system functionality through preventive and remedial measures.
• Work as part of cloud support team to support 24x7 operations
• Compensated On-Call requirements
• This role will require travel within Wisconsin and at times will require overnights to complete a task.
• You will be compensated for on-call duties that at times will be responsible for responding on nights and weekends.
• Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements
• Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded
• Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel
• Provide/manage hardware and software support and maintenance
• Responsible for contributing to weekly and monthly reporting as defined by the Sustaining Engineering Manager
• Control/manage consumable and spare parts inventory at levels defined by management