{"id":3295322,"url":"https://alion.io/job/idemia-technical-customer-support-internship","title":"Technical Customer Support Internship","company":{"id":53001,"name":"IDEMIA","domain":"idemia.com","url":"https://alion.io/company/idemia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-26T21:38:56Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T14:56:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nIDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.\nResponsibilities\nCreate and work on cases/tickets based on customer's technical support needs. \nAnswer calls that come via one or more support lines. \nUtilize Salesforce for call log, tracking and documentation. \nCall customers back and provide updates as needed. \nMay be assigned to specific projects / platforms based on business needs. \nAttendance to regular team meetings is mandatory. \nAttend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...).\nQualifications\nHigh level of organization skills. \nAbility to prioritize tasks based on different workloads.\nPrevious applied experience with Microsoft tools (Office, Outlook, Teams, etc…). \nPassionate for technology. \nWillingness to learn new platforms. \nAbility and willingness to interact with peers and leadership inside and outside the department. \nPrevious experience with a call log and tracking tool is very beneficial. \nPrevious customer 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