Head of Operations
First seen by Alion on Sep 7, 2026.
Job Title: Head of Operations
Organisation: Ideon
Duty Station: Kampala, Uganda
About Organisation:
Ideon Limited are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.
Job Summary: Ideon Uganda, a leading Business Process Outsourcing (BPO) company, is seeking to recruit an experienced, strategic, and results-driven Head of Operations to lead and oversee its operational functions. The successful candidate will be responsible for driving operational excellence, managing teams and client accounts, optimizing processes, ensuring high-quality service delivery, and achieving business performance targets.
Key Duties and Responsibilities:
- Lead and oversee Call Centre operations and performance.
- Develop and implement operational policies, goals and strategies.
- Manage client relationships and resolve concerns.
- Train, mentor and develop Supervisors and high-performing teams.
- Drive business development and identify growth opportunities.
- Monitor industry trends and improve operational efficiency.
- Lead succession planning and talent development.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business Administration, Operations Management or related field.
- 5+ years’ experience in operations management, preferably in a Call Centre environment.
- Proven team leadership, coaching and supervisory experience.
- Strong client relationship and communication skills.
- Experience in business development and performance management.
- Strong analytical, problem-solving and decision-making skills. Knowledge of operational policies, compliance and performance reporting.
How to Apply:
Interested and qualified candidates should send their updated CV to [email protected] with the subject line “Head of Operations – Ideon Uganda.”
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60