{"id":1899468,"url":"https://alion.io/job/ideon-head-of-operations","title":"Head of Operations","company":{"id":3849031,"name":"Ideon","domain":"ideon.co.ke","url":"https://alion.io/company/ideon-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":745},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T17:00:34Z","employer_posted_date":null,"last_verified_at":"2026-09-07T17:00:34Z","board_verified":false,"closed_at":null,"days_open":44,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":44},"description":"Job Title: Head of Operations\n\nOrganisation: Ideon\n\nDuty Station: Kampala, Uganda\n\nAbout Organisation:\n\nIdeon Limited are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.\n\nJob Summary: Ideon Uganda, a leading Business Process Outsourcing (BPO) company, is seeking to recruit an experienced, strategic, and results-driven Head of Operations to lead and oversee its operational functions. The successful candidate will be responsible for driving operational excellence, managing teams and client accounts, optimizing processes, ensuring high-quality service delivery, and achieving business performance targets.\n\nKey Duties and Responsibilities:\n\nLead and oversee Call Centre operations and performance.\n\nDevelop and implement operational policies, goals and strategies.\n\nManage client relationships and resolve concerns.\n\nTrain, mentor and develop Supervisors and high-performing teams.\n\nDrive business development and identify growth opportunities.\n\nMonitor industry trends and improve operational efficiency.\n\nLead succession planning and talent development.\n\nQualifications, Skills and Experience:\n\nBachelor’s degree in Business Administration, Operations Management or related field.\n\n5+ years’ experience in operations management, preferably in a Call Centre environment.\n\nProven team leadership, coaching and supervisory experience.\n\nStrong client relationship and communication skills.\n\nExperience in business development and performance management.\n\nStrong analytical, problem-solving and decision-making skills. Knowledge of operational policies, compliance and performance reporting.\n\nHow to Apply:\n\nInterested and qualified candidates should send their updated CV to  with the subject line “Head of Operations – Ideon Uganda.”\n\nNB: Only shortlisted candidates will be contacted.\n\nFor more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline\n\nLevel of Education: bachelor degree\n\nWork Hours: 8\n\nExperience in Months: 60","description_format":"text","description_chars":2125,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T10:04:00Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.675,"p_room":0.45,"age_days":43,"expected_fill_days":28,"reasons":["seen:43","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ideon-head-of-operations","json_url":"https://alion.io/job/ideon-head-of-operations.json","meta":{"generated_at":"2026-10-22T04:12:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3849031},"rest":"https://alion.io/mcp/rest/get_company?id=3849031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fideon-head-of-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fideon-head-of-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fideon-head-of-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ideon-head-of-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fideon-head-of-operations"}]}