{"id":1994248,"url":"https://alion.io/job/idex-corp-customer-care-representative","title":"Customer Care Representative","company":{"id":2379832,"name":"IDEX Corporation","domain":"idexcorp.com","url":"https://alion.io/company/idexcorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":42,"ghost_share":0,"stale_share":0.524,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wooster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-25T12:46:17Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.\nWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.\nSUMMARY OF JOB RESPONSIBILITIES:\nDelivers exceptional service for our customers by communicating product and service information, resolving product and service issues and managing quotes and order requests to make it easier for customer to do business with us.\nREPORTS TO (Title) : Supervisor - Customer Care (Akron Brass)\nESSENTIAL DUTIES AND RESPONSIBILITIES: \nManages end-to-end customer order processing from purchase order receipt to product shipment\nHandles inbound phone calls, chats and customer support email requests\nProfessionally resolves internal and external customer issues promptly and thoroughly\nProvides answers to general technical product questions\nSupports the sales team with pricing and general product assistance\nCoordinates product returns and repairs\nExpedites shipments when necessary\nMaintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.\nKNOWLEDGE, SKILLS AND REQUIRED ABILITIES:\nManages moderate inbound calls and order volume with high service availability\nMaintains high order accuracy\nMaintains high customer satisfaction scores\nQuickly learns general technical product details\nUnderstand pricing levels and unique customer preferences\nSupports new product launches\nParticipates and provides expertise as a member of the customer service team. The team’s objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.\nEDUCATION AND EXPERIENCE:\nEnergetic and customer-focused\nExcellent interpersonal, verbal and written skills\nPleasant, patient and friendly attitude\nCreative problem solver\nVersatile and able to multi-task\nStrong work ethic\nTeam collaboration and dependability\nRequires high degree of accuracy\nHigh School Diploma with experience in customer service or equivalent roles\nProficient with Outlook, Word and Excel\nWORK ENVIRONMENT:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nIntimate call center environment\nPosition reports to a customer service manager and has no direct reports\nPosition has direct impact on Company’s profitability (Operating Profit and On-Time Delivery)\nAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?\nIDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.\nAttention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at  for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.","description_format":"text","description_chars":4187,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Manufacturing","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-07T08:19:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.44,"age_days":53,"expected_fill_days":39,"reasons":["conf:17","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/idex-corp-customer-care-representative","json_url":"https://alion.io/job/idex-corp-customer-care-representative.json","meta":{"generated_at":"2026-10-26T07:46:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2379832},"rest":"https://alion.io/mcp/rest/get_company?id=2379832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidex-corp-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidex-corp-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidex-corp-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idex-corp-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidex-corp-customer-care-representative"}]}