{"id":2284760,"url":"https://alion.io/job/idex-corporation-customer-service-representative","title":"Customer Service Representative","company":{"id":2379832,"name":"IDEX Corporation","domain":"idexcorp.com","url":"https://alion.io/company/idexcorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":43,"ghost_share":0,"stale_share":0.558,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42500,"max":63700,"currency":"USD","period":"year","gross":null,"usd_annual":63700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-21T21:29:58Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.\nWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.\nCustomer Service Representative\nBrief Description\nThe position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services, taking customer orders, and handling and resolving complaints.\nTasks\n· Communicate with customers by telephone, email, and in person to provide information about products and services, to take or enter orders, or obtain details of complaints.\n· Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.\n· Refer unresolved customer grievances to designated departments for further investigation.\n· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.\n· Determine charges for services and send quotes to customers.\n· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.\n· Some clerical duties as needed (i.e., filing, data entry, etc.)\nQualifications and requirements\n· High school diploma or equivalent\n· Ability to use computer and computer systems, to process and verify information, and to resolve conflicts or negotiate.\nCompetencies\n· Attention to detail-Job requires being careful about detail and thorough in completing work tasks.\n· Dependability- Job requires being reliable, responsible, dependable, and fulfilling obligations.\n· Teamwork- Job requires working as part of a team with effective communication skills.\n· Self-control- Job requires maintaining composure, keeping emotions in check, and communicating calmly and effectively in some high-stress situations.\nAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?\nTotal Rewards\nThe compensation range for this position is $42,500.00 - $63,700.00, depending on experience. This position may be eligible for performance based bonus plan.Benefits Package\nOur comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/\nIDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.\nAttention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at  for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.\nThis posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.","description_format":"text","description_chars":4005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Performance based bonus"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Optics & Photonic Components"],"lifecycle":[{"event":"open","at":"2026-10-11T13:21:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.299,"p_room":0.28,"age_days":83,"expected_fill_days":38,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":63700,"is_top_pay":false},"html_url":"https://alion.io/job/idex-corporation-customer-service-representative","json_url":"https://alion.io/job/idex-corporation-customer-service-representative.json","meta":{"generated_at":"2026-10-22T00:25:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2379832},"rest":"https://alion.io/mcp/rest/get_company?id=2379832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidex-corporation-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidex-corporation-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidex-corporation-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idex-corporation-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidex-corporation-customer-service-representative"}]}